troubleshooting Question

Windows XP keeps cycling during installation on Compaq Deskpro 4000

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msalvail asked on
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Hi everyone. Thanks for taking the time to read this.

My sister in law has an old Compaq Deskpro 4000 that belonged to my brother (her husband) before he died. Although it's about 7 year old, it hasn't been used much. I reformatted it for her a few years ago and installed Windows XP Pro and it was working great until last week when she started getting error messages. I had her bring it over as I figured the hard drive had gone bad.

With the hard drive that was already in the computer (a 40 gb Maxtor) a boot up reveals the following message:

1790 Disk 0 Error
1720 Smart Hard Drive Detects Imminent Failure

The options are F-1 (Boot) and F10 (setup)
Press any key to boot from CD. (I had the Windows XP disk in the CD Drive)
After hitting any key, I got the message  "Error Loading OS"
I went to a local computer shop and bought a used 10 gb Quantum Fireball EL to replace the hard drive.  I found the jumper settings on it very difficult to read and correspond to the actual jumpers. I found one that worked, I 'think' it's on cable select but it may be 'master'. Anyway, it reads the CD, I format the drive using NTFS, it loads all the WIndows setup stuff and then I get that progress bar that says its gonna reboot in 10 seconds, press enter.

I have tried it both ways, pressing enter and not pressing enter and it does the same thing.

It reboots and brings me to the F1Boot /F10 Setup Compaq blue screen and when i select either of them, it starts the whole process again! I have done this at least 5 times and it's driving me crazy.

On another note, when I set it up for her a few years ago, it loaded Windows just fine but when she would use it, she would have to hit F10 at bootup, then C then the ESC key. I didn't write down how I came to that conclusion and for the life of me cannot recall how I came to that but that's what made it work.

This computer was on a server when my brother used it at work but I don't know that has anything to do with it. I am just trying to provide all information that might be helpful.

With her DSL, this computer is plenty fast for her for reading email, paying bills online, etc so I would REALLY like to be able to fix it. I used Experts Exchange for years when it was free so figured it's well worth the subscription price now.

Thanks again!

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