Link to home
Start Free TrialLog in
Avatar of jhieb
jhiebFlag for United States of America

asked on

Outlook 2003 - Cannot open message

Hello,

I was given a PST file to see if I could open the messages. I selected a few messages and they look fine. However, there are some messages, when selected, that give me the following error:

Can't open this item. This operation is not supported until the entire message is downloaded. Download the message and try again.


What could be causing this?

Thanks,
John
Avatar of war1
war1
Flag of United States of America image

Greetings, jhieb!

This could be caused by a corrupted PST file.  Backup the file. Then run this repair tool on PST file

http://www.slipstick.com/problems/scanpst.htm


Cheers!
Avatar of jhieb

ASKER

I ran scanpst but it didn't help. Do you suppose this issue could have been created by an attachment limitation or cached exchange settings?
Is the PST file over 2GB?  If so, this could be the problem

Repair a 2GB Outlook Personal Folders
http://www.slipstick.com/problems/repair2gbpst.htm
Avatar of jhieb

ASKER

Nope. It's roughly 180MB.
There is some type of corruption in the emails that you cannot open.  Do you know if all the emails not open have attachment, or are all HTML, or another similar characteristic?
Avatar of jhieb

ASKER

Some of the emails are fine. However, the two I am looking at appear to have file attachments; they have paperclips. The message body appears to be blank. When I try to open the message is when I get the above error.
Avatar of jhieb

ASKER

I looked at the message again and noticed that the grayed summary (?) part of the message says this: "This is a message header. The full item has not been downloaded.

Is this caused from Outlook Cached settings?
So the download was incomplete on those emails that you could not open.  Maybe the attachment was too large.

Is the user on Exchange server?  If so, I am not sure the problem is caused by Outlook Cache settings.
ASKER CERTIFIED SOLUTION
Avatar of zookeepa1
zookeepa1

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial