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Single Exchange 2000 Email Box not receiving any new email.

We are running Exchange 2000 on SMS 2000. I have one email client that is not receiving any new email today. He can access all of his stored email, but new email sent internally or from outside our network is not getting in. No one else is having this problem. I have tried accessing his email from other computers. I have also tried the web interface, all with the same result. Is there something that I can do to just one mailbox in order to free up the email.

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zookeepa1

drasche:

Is the email server configured accept mail directly or are you logging into a POP3 server and retrieving email from it?

-zoo

drasche

ASKER

I just rebooted the server to see if that would free up the account. It did not.

I have looked at all of the queues, and none of them have any emails in them at the moment. So It does not appear to be stacking up at all. I have just sent emails from an outside account. They came through immediately into my account. They did not come throught the account in question. Looking at the SMTP and X400 queues there is no email.

We are setup directly, POP3 is not used at all.

I do not have message tracking turned on as far as I know. How do you do that?

-David

zookeepa1

Drasche:

Within ESM right click on the server select properties and within on the general tab you should see "enable Message Tracking and Logging".

-zoo

drasche

ASKER

Yeah, I figured it out and tracked some messages. Turns out the message was being forwarded to another account through a rule set up for "out of office" only. Even thought the rule was disabled and the out of office was turned off, this rule was still forwarding email. Once I deleted the email rule completely, the email started showing up again.

Thanks for the help.