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LadyEye

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OWA Users cannot open PDF Files

We have an Exchange 2003 server environment with OWA running with SSL. we just had a user tell us that he could not open PDF files. I tried this from home as well, and no luck. The attachment has the warning Attachments can contain viruses...and may not be displayed correctly. The filename is .pdf, but when you open it, it opens it in IE and just jibberish. I tried to disable HTTP 1 and also edit preferences in Adobe Reader and have also tried to save the file locally first, but still no luck. I also checked the Level 1 and Type 2 attachments and pdf is not listed so by default it's not blocked. What else?

Thank you in advance.

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athelu
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LadyEye

ASKER

Thank you for your comment athelu. I thought I could get away with the user not having to save it locally, but looks like I can't. I tried to open the file in another window like you suggested and that did not work. =( So, maybe I'm missing something. If someone cannot suggest anything else, I will accept your answer and give you the points since you answered me! thanks!

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athelu
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did you try correcting the file association? since IE is opening when you try to open up acrobat it sounds like either acrobat is not installed, or pdf files are associated with IE instead of acrobat.
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LadyEye

ASKER

Yes I did. When i try to open it up now or in a new window, it just disappears! It will open the new window, say that it's downloading, then go away. It's weird. No jibberish though.
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athelu
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Open up adobe on its own. Go to the edit menu, then choose preferences. Go down the list to the "internet" settings. Uncheck the box for dispaly PDF in browser.

now try it.
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LadyEye

ASKER

I had already did that? Anything else?
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LadyEye

ASKER

Yes, I have that already. pdf is not in the Level 1 or 2 list and I accept all attachments by default. Thanks for the input. I will go ahead and award the points to athelu. We are saving locally and that works for us. Thank you. ~LadyEye