troubleshooting Question

Custom message form icon

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rbichon asked on
Outlook
9 Comments1 Solution498 ViewsLast Modified:
When a normal email arrives in Outlook, the icon next to it looks like a closed envelope. Once the message is read, the closed envelope becomes an open envelope. I think everybody knows what I am talking about.

When I take the default mail form and publish it as a custom form (IPM.Note.Message) and use it to send a message, the message arrives with a different icon. It looks like a piece of paper with a thumbtack through it. How do I get it to go back to the original icon? I tried setting the icon under properties in the form design mode, and that did change the icon, but when the received message is read, the icon stays as the closed envelope icon, not the open envelope icon. Can anyone help?
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