troubleshooting Question

Famatech Remote Admin, Internet Security 2005, Linksys Router. . .

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NRay7882 asked on
Software Firewalls
2 Comments1 Solution228 ViewsLast Modified:
So many of these questions have been answered before, however a lot of the solutions that I have searched for do not seem to work in the case I am expirencing.

We have a small network, a workgroup based of one Windows Server 2003, and four laptops running Windows XP SP2. Using a cable connection, they are connected via a Dell PowerConnect 2716 16-port gigabit switch. The switch is connected to a Linksys WRT55AG Wireless-G / 4-port Router, which is then connected to the cable modem. So all of the computers connections are through the switch, and the one wired connection from the router is going to the switch. We all have internet connectivity, along with file / printer sharing.

Here's the issue. We're using Famatech Remote Administrator 2.2 as a Remote Connection tool. Inside of our network on the LAN, we can connect to one another just fine. However, if we try to connect any clients whom have the tool installed, OR try to connect to our office laptops using the tool from another location, we get the error message "Can't Connect To The Server".

Microsoft Internet Connection Firewall is disabled. The correct ports are forwarded to the correct IP addresses on our router, and I'm pretty confident I set up Norton Internet Security 2005 to forward to the correct ports as well. We are also able to ping our IP address from outside the network as well, which is 69.22.205.214. Still, no connection can be made with the tool.

Below are some screenshots I've taken of what settings I've attempted, and to show you how our devices are configured. Any help on this issue would be fantastic, as I'm all out of ideas, and the Famatech administrators don't seem to be helping. Thanks for your time, all!

Original Issue: http://www.radmin.com/support/forum/read.php?FID=11&TID=0&MID=19869#message19869

Pics:
http://img368.imageshack.us/my.php?image=apsfirewalled6ai.jpg - NIS 2005 On
http://img368.imageshack.us/my.php?image=apsfirewalledopen5dn.jpg - NIS 2005 On, Opened Ports
http://img368.imageshack.us/my.php?image=apsunfirewalled3rc.jpg - NIS 2005 Off
http://img368.imageshack.us/my.php?image=apsunfirewalledopen2so.jpg - NIS 2005 Off, Opened Ports
http://img368.imageshack.us/my.php?image=routerconfig9dj.jpg - Router - Port Forwarding
http://img368.imageshack.us/img368/2025/routerconfig28cr.jpg - Router - Internet Requests Disabled
http://img368.imageshack.us/my.php?image=routerconfig36ur.jpg - Router - ISP DHCP Information
http://img368.imageshack.us/img368/5479/nisoptions1pm.jpg - NIS 2005 Options
http://img368.imageshack.us/img368/116/nisoptions22xz.jpg - NIS 2005 Allowed Programs
http://img368.imageshack.us/img368/4909/nisoptions34un.jpg - NIS 2005 Opened Ports
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