troubleshooting Question

Exchange 5.5 with Outlook 2003

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jlavetanFlag for United States of America asked on
4 Comments1 Solution181 ViewsLast Modified:
We have several users who are using Outlook 2003 to connect to Exchange 5.5.  There is one particular user who is having an issue with his address book.

Rather then showing just his Contacts and GAL, it shows the Site, Server, and Recipients lists also. This is after he has his email open, but not actively using it.  He gets the following error:

"The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action."

If he gets out of his address book and then goes back into it, it looks and functions normally...

Take a look:

Good Address Book:

Bad Address Book:

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