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tab26

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Blue Screen and Can't Access Safe Mode... Please help!!

Hello Experts!!

Well... here it goes.

I am expierencing 2 problems when trying to boot my PC.  First, with a normal boot, I am getting the blue sceen of death and the error is below.

*** Stop: 0x0000007F (0x0000000D, 0x00000000, 0x00000000, 0x00000000)

I have researched this error extensively on microsoft's website and forums but there doesn't seem to be anything that has helped.

The second issue is that I can no longer get into Safe Mode because I attempted to repair Windows XP and setup can not perform in safe mode.

Now how I got to this point:

Was not doing anything out of the ordinary when I opened internet exporer and it went to the blue screen of death. So I restarted and on a normal boot it would attempt to start windows but would revert to the blue screen with the error above.

Used function 8 and went in through "Last Known Good Configuration"  This let the system boot up but after about 10-15 seconds from when the desktop appeared the blue screen came back.  

So now I went in under "Safe Mode with Networking" and everything worked fine.  I ran some anti-virus software, some spyware software, and disabled some hardware included a wireless card that I don't use and the second harddrive that has just information on it.

I then shut down and took out the secondary harddrive. I re-booted and it would not boot in Normal Mode (blue screen) so I booted in Safe Mode again.  Tried to figure out what was wrong but I don't know enough about it to do so.

So now I thought I would just use the Windows XP disk's repair process.  I booted from the disk and went through the procedure and then it had to re-boot to continue the setup.  Problem is that this needs to be done through normal mode and when attempted I just got the blue screen.  Unfortunately, now when I try to go in through Safe Mode I get the error below.

"Windows XP Setup cannot run under Safemode. Setup will restart now."

So I gave up on the repair idea and attempted to go in through "Enable VGA" mode and got the blue screen.

I'm out of ideas so if someone could help with making it so I could get into Safe Mode and
possibly help with the blue screen issue I would be eternally greatful.

Thanks and if more iformation is needed please let me know.  Also, if you think this should go under the hardware sections let me know and I will make that correction.

Thanks!!!!
tab26
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gavfish

Hi tab26,
this is probably going to be a problem with a rogue device or driver. what i suggest you do is to start from scratch with a very basic system, only have your essentials connected (m/board/ram/hdd/gfx card) and disconnect the rest. now you could try booting from your install, but if you have a good backup of your system already i suggest you reinstall windows right from the start. if you then get a working windows start to reconnect (one by one) all your devices, testing thoroughly each time.

I know it's a pain in the neck, but it's the only real way to isolate the problem. computers are real fun are they not?

Regards
Gav
Avatar of LeeTutor
I think gavfish has given you some good advice above.  Here is some more info:

Take a look at the following web page,

http://aumha.org/win5/kbestop.htm

which is presented using frames.  Click on the error code (7F) in the left pane of the page, which is a link to the following quotation:

0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP
(Click to consult the online Win XP Resource Kit article, or see Windows 2000 Professional Resource Kit, p. 1558.)
One of three types of problems occurred in kernel-mode: (1) Hardware failures. (2) Software problems. (3) A bound trap (i.e., a condition that the kernel is not allowed to have or intercept). Hardware failures are the most common cause (many dozen KB articles exist for this error referencing specific hardware failures) and, of these, memory hardware failures are the most common.
General Causes {KB 137539} Win NT, Win 2000, Win XP
Windows Stops Responding with Stop Error 0x7F Error Message {KB 814789} Win 2000, Win XP (when running Terminal Services)
Windows NT 4.0 Setup Troubleshooting Guide {KB 126690} NT 4 (Recommendations for the current error message are buried down inside this article, which isn’t necessarily limited to NT 4.)
 


You should go to the actual page in order to read the links given in the quotation above.
I have resolved 4 cases with exactly the same problem.  2 is related to faulty ram, 1 is related to faulty CPU and 1 is related to faulty m/b. Most probably it is faulty ram. Try reseat the memory to another memory slot. If it still fails, take out memory module one by one, and diagnostic which memory stick is faulty.

Stop: 0x0000007F (0x0000000D, 0x00000000, 0x00000000, 0x00000000)
Refer the following url with similar bugcehck 7F and BP1 0x0000000d
https://www.experts-exchange.com/questions/21236265/Windows-XP-SP2-has-a-tendency-to-crash.html
https://www.experts-exchange.com/questions/21248130/computer-freezes-and-gets-windows-errors-afterwards.html#12889767
http://www.techspot.com/vb/showthread.php?p=176513#post176513
http://www.techspot.com/vb/topic16994-pg11.html&pp=20

Avatar of tab26

ASKER

Thank you all for replying.

I tried disconnecting all but the bare bones.  I tried using each stick of RAM individually and in different slots.  Both left me with the same result.  Right now I am formating the drive and going to try to re-install Windows XP Pro.  

If this still will not work can I assume it is bad RAM and/or bad CPU?

Also, how hot is too hot for the CPU temp in degrees Fahrenheit?

Would it be helpful, assuming XP even installs and I still have issues, to provide the minidumps?  If so, can someone please explain how to aquire them?

Thanks for all the help!!
tab26
Have you tried to use one memory module to reboot your windows?
Avatar of tab26

ASKER

Yes... I tried each one seperately and no luck.. right now it is going through the XP install process... I will comment when it finishes or fails.

Thanks!!
Terry
Avatar of tab26

ASKER

ok... it booted successfully with the re-install of Windows.

Would you assume that my CPU and Ram are ok then?

Also, should I connect my devices one at a time to determine if it was one of those that caused the problem.  I have a second hard drive,  second DVD drive, Wireless ethernet card, floppy drive, and firewire card.

Thanks for the help and please let me know if there is anything I should be careful about when doing this.

Thanks!!!
tab26
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LeeTutor
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Avatar of tab26

ASKER

thanks for the free program link Lee.

One new issue... I connect my 2nd hard drive first and it was partitioned into 3 sections.  Well one of the sections is gone (the one with all the stuff on it) and the two remaining partitions' sizes total the size of the entire drive.  How can this happen?  Virus?

tab26
I was hoping one of the other experts, probably more hardware-knowledgeable than I, would reply to your last question.  The only thing I can think of is that there is a damaged partition table on the second hard drive.  Here are some concepts to be aware of:

http://www.ntfs.com/partition-recovery-concepts.htm

I think you might consider asking another question on correcting that problem, perhaps in the Storage topic area (click on the tab labeled "Storage" at the top of the page).  
Avatar of tab26

ASKER

I will take the harddrive question to the correct area.  Thanks to all for the help!!
I had exactly the same problem.  Swapped memory in and out and tried different slots to no avail.  I finally started unplugging devices and found that it was my second hard drive causing the stop error.  Once unplugged, the system booted up fine.