troubleshooting Question

I am sporadically getting a Blue Screen of Death on my Windows XP machine

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Rob Sanders asked on
Windows XP
24 Comments1 Solution526 ViewsLast Modified:
I am sporadically getting a Blue Screen of Death on my Windows XP machine. It is a Dell Optiplex GX280 with Windows XP Pro on it. Unfortuantely I cannot duplicate the problem on command as it only happens sometimes. When it happens, it seems to happen right when we first boot up the machine. I have run the Dell supplied diagnostic utility from the utility partition, and it did not find any problems.  I tried to run the dumpchk.exe file according to the following Microsoft Knowledgebase article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;314084

but it just said:
Loading dump file Memory.dmp
**** DebugClient cannot open DumpFile - error 80070002

I also tried running the pstat.exe utility, but I am not even sure what I am supposed to get from the output of this file as it pumps out a lot of stuff.

I have update the BIOS on the machine to the latest BIOS provided by Dell. I am going to try updating any other drivers that may be available for the system.

I guess I really have two problems. One, is finding a way to duplicate the problem so that I know the problem is solved when I solve it. Two, of course is solving the actual problem.

Any advice that someone could give me would be greatly appreciated.

Tbone
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