troubleshooting Question

I am sporadically getting a Blue Screen of Death on my Windows XP machine

Avatar of Rob Sanders
Rob Sanders asked on
Windows XP
24 Comments1 Solution526 ViewsLast Modified:
I am sporadically getting a Blue Screen of Death on my Windows XP machine. It is a Dell Optiplex GX280 with Windows XP Pro on it. Unfortuantely I cannot duplicate the problem on command as it only happens sometimes. When it happens, it seems to happen right when we first boot up the machine. I have run the Dell supplied diagnostic utility from the utility partition, and it did not find any problems.  I tried to run the dumpchk.exe file according to the following Microsoft Knowledgebase article:;en-us;314084

but it just said:
Loading dump file Memory.dmp
**** DebugClient cannot open DumpFile - error 80070002

I also tried running the pstat.exe utility, but I am not even sure what I am supposed to get from the output of this file as it pumps out a lot of stuff.

I have update the BIOS on the machine to the latest BIOS provided by Dell. I am going to try updating any other drivers that may be available for the system.

I guess I really have two problems. One, is finding a way to duplicate the problem so that I know the problem is solved when I solve it. Two, of course is solving the actual problem.

Any advice that someone could give me would be greatly appreciated.

Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 24 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 24 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros