troubleshooting Question

W2K File Server locking up

Avatar of Bluewhale042399
Bluewhale042399Flag for United States of America asked on
Windows 2000
10 Comments1 Solution175 ViewsLast Modified:
Has anybody run into a situation where their file server locks up? Our primary file server has done so three times in the past two weeks. NO trace whatsoever in the event logs of what might have occurred. The end users start calling indicating their files have seized up, I find I can log on locally however the desktop barely responds: today I was able to highlight a shortcut however the program itself never opened. I can get into task manager and find the CPU utilization hovers between 0-2% (!), this even tho PC Anywhere is hosting myself from another PC:PCAW usually takes 10-12% of the CPU time.  I attempt to shut the system down however after 5 minutes I have to power cycle it. All that the logs say is that the prior shutdown was unexpected: no codes to track down, no error messages in any of the event logs.

The system details are as follows :

W2K SP4 WITHOUT Rollup1, about 50 hotfixes show as applied under add/rem programs
Intel 2.6Ghz CPU
1 gig ECC PC2100 RAM
Adaptec 2810SA SATA RAID controller
1 40 Gig C drive, 5 WD 250 gig HD's in array #1 RAID5, 3 WD 250 Gig HD's in Array #2
All files served are on array #1
Filemaker Server 7.03
Symantec Antivirus
Executive Software Undelete Server 4.0.101
Backup Exec 10 Rev 5520 with hotfix 15 installed

We back up about 280 Gigs a night, plus other backups at night and during the day. Each of these recent crashes has occurred while running the 'daily to tape' backup in the morning. The BackupExec Server is on another system. Veritas/Symantec indicated two possible causes however neither appears to fit this problem. Adaptec indicates it might be an HD problem in that many SATA drives apparently do not support RAID usage. We’re still checking on that.

Currently our plan is to rebuild the server this weekend, updating to the latest drivers from Adaptec. However I was curious if anyone else might have run into a similar problem? This server has been fairly solid since being built in March 2004.  The only thing which MIGHT be related to this would be MS security updates... but that is reaching a bit.  

Thanks for any thoughts.


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