troubleshooting Question

LU 1814 "Unable to connect to host ... could not retrieve the catalog file"

Avatar of StephenYavorsky
StephenYavorsky asked on
SecuritySoftware Firewalls
4 Comments1 Solution20587 ViewsLast Modified:
   I have Windows XP.  Mozilla 1.7.10.  Norton Internet Security with Norton Antivirus 2005.  There are still two months left on my subscription.  
    For some unknown reason, a few weeks ago the Live Update feature ceased to function.  I became aware of it when I noticed the date on updated antivirus definitions was over a week old.  I clicked LiveUpdate but received the following message:  "Unable to connect to host, LU 1814: LiveUpdate could not retrieve the catalog file of available Symantec product and component updates.  Please verify that you are able to connect to the Internet and run LiveUpdate again."
    I can indeed connect to the internet (since I am writing this question), and I can go to the Symantec site to manually download and install the anti-virus definitions (whew!).  But the product and component updates are no longer accessible.
    I don't know what happened. Perhaps something got misconfigured at some point.  I do have and use Spybot 1.4, and Spyware Blaster 3.4.  Those programs still succeed in downloading their updates.  
    I've tried turning off both firewalls, Windows, and Norton Internet Security, but that doesn't seem to help.
    I checked msconfig "Normal Startup" to be sure everything was on.
    I am troubled, frustrated, and stumped, so I ask the experts.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 4 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros