troubleshooting Question

Win2k Server cannot install software, change services, slow starting, cannot start in safe mode

Avatar of rbrother
rbrotherFlag for United States of America asked on
Windows 2000
4 Comments4 Solutions195 ViewsLast Modified:
This is an unusual problem (I may need to reinstall Win2k SBS). I just took on a new customer with an existing Win2k Small Business Server SP4. They cannot install software, install a USB drive, uninstall software or go in to safe mode. All the system does is stop responding. It does go in to regular mode (eventually) and they can access their files and SQL Server. When it was originally setup the Technician installed ALL (and I mean everything) of SBS when they only needed SQL server (they don't even need a domain controller). In any case they have asked me to fix their problems. I can look at the services and see that there are 2 APC services that are STUCK in the "starting" mode. If I try to change the status of these services (or any other service) the system just stops responding. I tried safe mode and it hung on bootup (win2k startup screen) for over 45 minutes without drive activity.

My question is; is there anything I might be able to do to shut down the services that are stuck in the "starting" mode? Or is there something I can do to get it in safe mode so I can start to do some diagnosis on the system?

I am almost resigned to telling my customer we must reprogram the system (although I prefer not to). I figure this is a good place to start. I'll be out of town till Monday morning, so I'll be checking back then.

As always, Thanks for any advice you can offer.
Roy
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 4 Answers and 4 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 4 Answers and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros