troubleshooting Question

Office 2003 Updates will not install

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knowitalFlag for Germany asked on
Microsoft Office
3 Comments1 Solution393 ViewsLast Modified:
Relevant Sys info:
OS: XP Pro, SP2 w/all current [critical/hotfix] updates; Bios: Intel 865PE AGPSet BIOS for 8IPE1000-G F5 AWARD BIOS

Scenario: last 4 OFFICE update installations fail due to "ERROR 1327; INVALID DRIVE F:\"
--no matter what I try.

I don't have a drive "F:\" [removable or permanent].

TRIED: on my own and now, with MS tech support [which still is not working at all]--
Here are the strings of solutions they offer, to date:
1. Download updates and perform manual updates--INSTALL STILL FAILS;
2. Use MS Tools:
   a. LISTool.exe [http://blogs.msdn.com/robmen/archive/2004/05/28/144005.aspx]
   b. msicuu2.exe [http://www.intersoft.co.nz/support_technicalbulletins/tsb1024.htm].
Next, I was to rebboot; reinstall Office 03 from orig CD.

Setup.exe still looks for drive "F:\' to install, even though pointed to "C:\Program Files\..."

Why is the install CD AND Office update looking for and invalidating a non-existant drive ["F"]?

When I go to DISK MANAGEMENT:
Drive "F" refers to my Printer [HP psc 2210 all in one]. I disable this printer reference; rescan drives [printer still shows as Drive "F"]; I then, disable drive "F" [referencing the printer], rescan disks; reboot; try to run MS Office Setup.exe--it Still looks for Drive "F" and retuens "invalid Drive F:\" error msg.

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