troubleshooting Question

can't open hotmail homepage and access email

Avatar of shaojianheng
shaojianheng asked on
Email Clients
6 Comments1 Solution8565 ViewsLast Modified:
hi, i am running a windows xp sp2 with the IE 6.0. i usually use IE to check my hotmail email! but two days ago, i did nothing and i found i couldn't even go to hotmail homepage. when i typed www.hotmail.com and i just got a blank page with status bar message "done" then nothing come up! i had tried the MSN messenger to link to my hotmail account as well but still got the same problem! but the yahoo mail is ok! and i found the all the javascript function inside the webpage is disable when i use IE! i had checked all the settings and options and i couldn't find any problems! I think maybe some spyware or adware on my computer which change my IE setting under the background or disable something in the registry! one of my friend just told me he got the exactly same problem with me! Now i only can use mozilia firefox to view my hotmail email except the IE :-( ! By the way, i found the left side item options/descriptions all disappear when i use the windows search function and i got the blank grey page when i launch the system restore function!

any ideas? thanks for your help in advance!

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