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ddantesFlag for United States of America

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MS Works "out of memory" printing error

I am using MS Works 2000 on a system with Windows 2000 Professional SP-4.  Recently I installed an HP LaserJet 2840 All-in-One device, connected to the computer via USB.  Since then, there has been a problem printing MS Works spreadsheets (.wks) and data bases (.wdb).  The spreadsheets print OK after an "out of memory" error appears on the screen.  Databases print garbage after the same error message is displayed.  However, I also have a network printer (an HP DeskJet) which is associated with the same computer.  It continues to print MS Works spreadsheets and databases just fine, with no error message.  Any guidance would be appreciated.
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Rob Williams
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I have a client running XP with the exact same error, with MS Works, after adding an HP multifunction unit. I don't recall the model. Microsoft said it was an HP driver issue and suggested downloading newer drivers. None were available in this case and the problem was not resolved. However, I thought I would pass along. If you want to check for updated drivers for your unit, they are available at:
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID=445197&locale=en_US&taskId=135&prodSeriesId=445194&prodTypeId=18972&swEnvOID=181
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ASKER

RobWill:  Thank you for letting me know about that.  I submitted a support request to HP and described the problem.
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ASKER

Upgrading to Works 8 has eliminated the "out of memory" error, so I will withdraw this question.  Printing Works spreadsheets still produces single line garbage on multiple pages, and I will take this up with HP.  Thank you.
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bmedward

As a workaround, you may be able to print out to a PDF file through the likes of CutePDF (http://cutepdf.com/).  If this renders the printed document correctly, you could then get the hardcopy by printing the PDF document.
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ddantes
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ddantes ,
Thanks for the update. Useful information to have.
--Rob
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Thank you.  As I mentioned in my comment dated 9/28, I would like to close this question.  It was answered by an HP Support Technician outside of this exchange.
If you want to PAQ this question, post a zero-point question in https://www.experts-exchange.com/Community_Support/

Subject: Moderator Please PAQ
Body: Please PAQ this question:
https://www.experts-exchange.com/questions/21572934/MS-Works-out-of-memory-printing-error.html