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Brightstor Arcserve v11.1 error E8608 HrESEBackupPrepare failed
Hi all,
I am having a problem with arcserve backups, every time a backup is run there is this particular error in the log:
[10/04/2005-21:58:53 ,0,0,0,0,0,2,1,0,0] dbaexchsrs Version 11.1 Build 3060 7-21-2004 Microsoft Exchange Server 2K/up
[10/04/2005-21:58:53 ,0,0,0,0,0,2,1,0,0] E8608
[10/04/2005-21:58:53 ,0,0,0,0,0,2,1,0,0] Failed to enumerate databases. (AGENT=dbaexchsrs, EC=MARGE:Backup Agent Error -- (1355) "Exchange Server Error. HrESEBackupPrepare failed. Check Backup Agent Activity Log".)
I have searched google and found & tried 2 possible solutions so far (to no avail):
1. replace asbackup.dll with a newer version &
2. This from a user on tek-tips.com:
"I solve my problem with Arcserve Backup 11.0. Was getting that E8610 Error: Failed to get database information. When I looked at the exchg log on the exchange server it say that HrESEBackupPrepare failed.
I am part of a WAN. We had Exchange 5.5 and upgrade to 2003. I had to keep 5.5 becuase some site were still running 5.5. finally we decommation 5.5. That's when the error started. One of my corporate techies told me that I was backing up the Microsoft Exchange Server - Database Level (ISR) and that was not longer needed since I didnt have 5.5. I removed that from my backup and the error went away."
The problem still occurs.
Please help!
Cheers
Adam
I am having a problem with arcserve backups, every time a backup is run there is this particular error in the log:
[10/04/2005-21:58:53 ,0,0,0,0,0,2,1,0,0] dbaexchsrs Version 11.1 Build 3060 7-21-2004 Microsoft Exchange Server 2K/up
[10/04/2005-21:58:53 ,0,0,0,0,0,2,1,0,0] E8608
[10/04/2005-21:58:53 ,0,0,0,0,0,2,1,0,0] Failed to enumerate databases. (AGENT=dbaexchsrs, EC=MARGE:Backup Agent Error -- (1355) "Exchange Server Error. HrESEBackupPrepare failed. Check Backup Agent Activity Log".)
I have searched google and found & tried 2 possible solutions so far (to no avail):
1. replace asbackup.dll with a newer version &
2. This from a user on tek-tips.com:
"I solve my problem with Arcserve Backup 11.0. Was getting that E8610 Error: Failed to get database information. When I looked at the exchg log on the exchange server it say that HrESEBackupPrepare failed.
I am part of a WAN. We had Exchange 5.5 and upgrade to 2003. I had to keep 5.5 becuase some site were still running 5.5. finally we decommation 5.5. That's when the error started. One of my corporate techies told me that I was backing up the Microsoft Exchange Server - Database Level (ISR) and that was not longer needed since I didnt have 5.5. I removed that from my backup and the error went away."
The problem still occurs.
Please help!
Cheers
Adam
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I have split the points for your good responses