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Ghost 9.0 won't recognize either of my SATA drives and thus I can't restore image

myepiphany
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My primary SATA hard drive failed a few days ago.  Before it failed, I had installed a second SATA drive that was used solely for storage (no OS installed).  I used Ghost 9.0 (via Norton SystemWorks Premier) to create a .v2i image and now want to restore the image onto the failed drive (following a low level format).  I used the Norton recovery CD to enter System Restore.  Norton found the image but when I got to the screen where I was asked to select which drive I wanted to restore the image on, there were no drives listed.  Thus, Norton didn't recognize either SATA drive.  At this point, I just want to get the image restored on either drive.  What can I do to get Norton to recognize either drive?

FYI, after the primary drive failed, I partitioned the second SATA drive and installed XP on one of the partitions.  When I booted into XP, I saw that Windows recognized both partitions (as drives C and E) AND it recognized my "failed" primary drive (as drive D).  Yet Norton still does not recognize any of these drives or paritions when I run System Restore from the Norton recovery CD.
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Commented:
myepiphany

Your SATA controller may require drivers that are not on the Ghost 9 Recovery Disk.

When you get the first screen when booting, for a brief moment it says to hit F6 if you need to load drivers for your system.

Find out what drivers you need from your system's website.  I hope you have a floppy drive, because that's the only way I know that you can get the Windows PE OS that's being booted by the Recovery Disk to load drivers that are not included on the disk.

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Commented:
Unfortunately, I do not have a floppy drive, just two CD/DVD drives.  Does that mean I am out of luck?

Commented:
That is strange because I have used norton ghost 2003 on sata drives as long as GHOST had the latest updates.  When you bought ghost 9 was there a version of 2003 with it, I heard that they started putting a copy of 2003 in the package with ghost 9. Personally I do not like ghost 9 and use 2003, but thats just me talking it is totally up to you.  Is there a program in ghost 9 like ghost explorer, where you can pull data from the image, if there is at least you can get files you need. There was something I was looking at the otherday that could read ghost images, might have been winternals ERD.

Commented:
GHOST WITH THE LATESTUPDATES MEANS, going to symantecs website with live update, before creating the ghost boot diskette.
Commented:

 Are you sure you do not have a floppy, more than likely you have a controller on you mainboard, which is turned off in the bios. i WOULD CHECK YOUR BIOS for evidence of a floppy controller setting. I have an HP media ctr pc, with SATA drives. When I GHOST i have to turn off the pc, take off the side cover pull out the floppy cable ( attached earlier ) and power. Connect the floppy, boot up, turn on the floppy in the bios, and do the ghost diskette, too lazey to make a ghost 2003 cd.

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Commented:
Unfrotuantely, I put myuself in a big hole because I no longer have the Norton SystemWorks CD.  And I no longer have the OS on which I installed SystemWorks, so I can no longer update Ghost and make a boot diskette wich would presumably contain the SATA drivers.  I only have the recovery disk that came with SystemWorks (which I purchased in January 2005) and a CD with the .v2i image.  Are there any other programs I can buy that will allow me to restore the .v2i image or is it proprietary to Norton?  I do have a fresh install of XP on my other SATA drive, but because I don't have the Systemworks CD I can't install it.  Is there anything I can run on my other XP drive that will help me?

Two22 and Onsitez, are you saying I could buy a floppy and then download SATA drivers onto a diskette, and then use the floppy in conjunction with the recovery cd to install the necessary drivers?  (assuming I have the necessary cables).  If so, I will look into this option.

Commented:
myepiphany

*Live Update* does not update the Recovery Disk CD for Norton Ghost 9.x--so that will not help you.  Ghost 10.x is now out, and it's Reovery Disk may contain newer SATA drivers on its disk.

*are you saying I could buy a floppy and then download SATA drivers onto a diskette, and then use the floppy in conjunction with the recovery cd to install the necessary drivers?*

If needing SATA drivers that are not on the Recovery Disk IS IN FACT THE PROBLEM, and you can download those drivers--or you may have them on a system disk that has your SATA drivers on it, using the floppy during the boot process to add those drivers should allow the Ghost Recovery Environment to *see* the SATA HDD's.

Commented:
myepiphany

*And I no longer have the OS on which I installed SystemWorks,*

Are you trying to install a Ghost image from a *different system* onto this current system--Ghost may be preventing you from doing that--I'm not sure how Ghost 9.x handles that situation.

Author

Commented:
I now have a floppy BUT my search of maxtor.com has not turned up any drivers.  I've gone to some driver sites and also have not turned up anything.  Do I need specific drivers for Windows PE?  Any ideas on where I can find them?  I have a Maxtor MaxLine Plus II 250GB SATA/150.

Author

Commented:
two22, to answer your question:  no , I am not trying to install the image onto a different system.  When I said I no longer had the OS on which I installed Systemworks, I meant that the partition that contained the OS & Systemworks had crashed and had to be reformatted.  I am trying to install the image onto the same partition from which the image was created.  I created the image at the beginning of this year, just after installing Systemworks.

Commented:
myepiphany

The drivers are for the SATA *controller* that the HDD's are hooked up to--not for the HDD's themselves.  

Is the SATA controller integrated on the motherboard?--then the drivers come from the motherboard's website/system disk if you have it.

If the SATA controller is a add-on card, then the drivers come from the add-on card site.

Commented:

 I thought for a moment that my ERD from winternals could explore a ghost image, it does not.   I guess there are files you want to get off of the image cd and are not concerned with actually doing a complete recovery ?  Do you still have ghost 9 ?
Ghost 2003 has an explorer that can extract files and folders, does ghost 9

Author

Commented:
Thanks to all.  I was able to download the SATA drivers onto a floppy and, using F6, get Ghost to recognize my hard drives.  Unfortunately, I have run into another major problem which is beyond the scope of this thread.  The problem is that my second SATA drive, on which I was planning to restore the image, can not be accessed from the Recovery CD.  Thanks to the F6 fix, it is recognized by Norton Disk Doctor, but when I click on the drive I get an error message saying the disk's security settings are preventing me from accessing the disk.  I am going to play around with it but may end up posting a new thread if I don't get anywhere.  Again, thank you for the help.

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