Outlook Contacts Missing

Hi all,

I'm having a problem in Outlook XP (2002) that seems to have recently "appeared". Apparently when users are composing emails and click the "To:" button to select email recepients, contacts that are in their personal contacts folder are not listed. I did double check to make sure that their contacts folder is set to display as an address book, and I have attempted removing and recreating their Outlook address book from from Tools->Options->Email Accounts screen.

The odd part of this behavior is that if I do a search from within an email for a contact that is listed within their Contacts folder, it finds it without any problem. I've tried restarting the Exchange server w/o result. Any help would be greatly appreciated.

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A.V.Lead EngineerCommented:
First, Right-click the Contacts folder, got to Properties, then the Outlook Address Book tab and make sure "Show this folder as an email address book" is checked.

Then in Outlook click on TOOLS>ADDRESS BOOK and then within the address book click TOOLS>OPTIONS  Where is says show this address list first...make sure the correct contacts folder is showing.
kangsohAuthor Commented:
Nyteckgirl- That's exactly what I've tried without result- I see the Contacts folder listed as an address book, but there are no items shown- but when I do a "Find" it finds whatever address/contact I'm searching for without a problem....
Greetings, kangsoh !

The autocomplete address may not work right if autocomplete is not turned on or if the nickname file is corrupt. To check if autocomplete is turned on

On the Tools menu, click Options.
Click E-Mail Options.
Click Advanced E-Mail Options.
Do one or more of the following:
Turn on automatic name checking. Under When sending a message, check the Suggest names while completing To, Cc, and Bcc fields check box.

Close Outlook. Search for and delete *.NK2 file.  When you open Outlook, .NK2 file is recreated.  NK2 file is usually located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook

Best wishes!
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kangsohAuthor Commented:
Thanks for the suggestions guys, but I figured this one out. Apparently if a user creates a contact with nothing in the "Full Name" field, and saves the record, (at least in Outlook XP), for some reason it renders itself, and the rest of the contacts in the user's folder "invisible" as a address book. However, if you go into the actual contact list itself, the contacts are visible and shown without issue, as well as being searchable from any address book field. I went in and filled out the "Full Name" fields for those missing them, and it appears to have resolved the problem. Thanks for everyone's suggestions.

Moderators: Please close this question and refund points.
Kangsoh, glad you found the missing contacts.

Moderators do not normally visit the topic areas.  You may want to post a 0-point note in Community Support board with a link to this page to close this question and get your points back. Community Support board link is at the top right of the page.

PAQed with points refunded (300)

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