zl1jk
asked on
reinstall my hp psc750 to my XP Pro Computer
I tried the solution put forward by https://www.experts-exchange.com/M_1300235.html but it still does not install the scanner software.
I get "The Installer has detected that you have already installed this software"
It will allow me to install the PRINTER as a network printer.
I get "The Installer has detected that you have already installed this software"
It will allow me to install the PRINTER as a network printer.
what Q ? what solution?
did you use the scrubbber as described here ?
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpu00681&product=57769&dlc=en&lang=en
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpu00681&product=57769&dlc=en&lang=en
ASKER
Tried that. Then got "Internal Error 2753. hpobrt07_Exe_bin_all_all_2 5" when I ran setup to Remove software.
There is a WindowsXP 06-2004 driver available at http://h10025.www1.hp.com/ewfrf/wc/softwareList?dlc=en&lc=en&product=57769&lang=en&cc=us&os=228
You might try it rather than the CD.
You might try it rather than the CD.
ASKER
That is "a1403_05_enu_xp.exe"
I have downloaded it already. Never had a CD :-)
I have downloaded it already. Never had a CD :-)
at this point, i see no other option than uninstallling the software by hand :
look in program files for a HP folder and delete it.
look in regedit for references to the printer, and delete them (it is wise to make a backup before starting)
look in program files for a HP folder and delete it.
look in regedit for references to the printer, and delete them (it is wise to make a backup before starting)
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ASKER
Online chat did not help. All suggestions offered resulted in the same result after about 8 hours of chat. There result is still "Internal Error 2753. hpobrt07_Exe_bin_all_all_2 5" when I run setup to Remove software. Even after using the Scrubber. I might just have to reinstall XP
ok.
maybe one of these can help you out :
-system restore to a previous date
-run sfc /scannow from the run box
-as you said, a clean install
maybe one of these can help you out :
-system restore to a previous date
-run sfc /scannow from the run box
-as you said, a clean install