I fix PCs for a living. My customer has Win2K SP4 and booted from his Win2k 2000 SP2 CD and he says he did an "upgrade" install. Maybe he did a Repair install and did not know it. You can not upgrade something to the same OS, right? The reason he did this was he failed to get internet to work at some point.
The repair or upgrade or whatever (???) install (NOT A REFORMAT INSTALL, HE IS SURE ABOUT THAT) asked him during the Registering Components phase for him to put NAV 2005 in. (He has NIS 2005 installed which has NAV 2005 as a component). He put in NAV 2004 CD and it failed. If he cancels that it then hangs (i.e green progress bar for registering components no longer moves to right). If he he inserts the NIS 2005 CD and browses to WHAT HE THINKS is the NAV 2005 directory it also fails.
There are FIVE questions below. Please try to answer ALL of them; they are not in the order of importance BTW.
My questions are
(1) Why on earth is a Windows Upgrade or Repair install asking to put a CD in from another company (i.e not Microsoft SW). I have successfully done many repair installs (usually to XP) and have NEVER seen the process ask for ANY CD's, MS or NAV or any other CD; I mean a repair install reinstall the OS and no non MS SW, right.
(2) Is there a possibility that an Upgrade install asks for the NAV CD but a Repair install does not
(3) Does Windows 2K support Repair installs to begin with, BTW???
(4) Is there a possible problem that he has Win2K SP4 installed and is trying to Upgrade/Repair from a Win2k SP2 CD? Will that work or must he have a Win2K SP4 CD to do a repair install? I suspect not. For Win XP SP2 you MUST have an XP SP2 CD but that is because XP SP2 is essentially a different OS and the XP SP1 CD's contents are too diffrerent to repair from. What is the answer for WIn2K?
(5) I happen to have a NAV 2005 CD. If I put it in at the point the repair/upgrade install asks for it do you expect THAT to solve the problem. (It will not activate and NIS 2005 will need to be reinstalled but that is not the point. I just need to get over the "hump" and get the repair/upgrade install to proceed past the problem point.)