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Export Report generates error "CRAXDRT Error Occured on Server. 507: An exception occurred "

I have an web application that runs on W2000/IIS5 and W2003SP1/IIS6. It is written in VB6 (Com object) and ASP pages. When a user runs a report (uses CR8) on the W2000/IIS5 server, they are able to use the export report button on the generated report and export to various formats (mapi,work,excel, rtf), but on the W2003SP1/IIS6 server, when the user clicks on the Export icon and enters a filename and export type, Export Report generates error "CRAXDRT Error Occured on Server. 507: An exception occurred ". If they attempt the export a second time on the same report, then a "CRAXDRT Error Occured on Server. 70: Permission denied " is displayed.

I can get the Export Report function to work if I set IIS6 into IIS5 Isolation mode and split the COM object into a Server app and Application app. This is not the way I need to have the application setup...

Thanks

Mike McCracken

I suspect the problem is that CR8 was built to run on Win 98 and there are some incompatability with either W2003 or IIS6. I know there were some major changes required when IIS6 was introduced.

Since Crystal has dropped support for CR8 you may be out of luck.

mlmcc

QSI-Inc

ASKER

No suggestions...

Where does CR8 create the temp report files for the export function?

Where do the export dlls run? On the web server or on the client?

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Mike McCracken

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QSI-Inc

ASKER

I figured out a workaround to have the Export Report icon work and not have to split the COM object into the server and application roles...but I did have to change IIS6 to IIS5.0 issolation mode (right click on Web Sites, select properties, select the services tab, check the Run WWW Service in isolation mode. Then on the property page for my web site, change the Application protection to Medium (pooled).
I'm not sure the ramifications of these two settings but the Export Report icon now works...

I'm not sure how to handle the points as I really did not get a response that helped with my problem. Let me know what I need to do.

Again, thanks...

Mike McCracken

Glad i could help

mlmcc

Export Report generates error &quot;CRAXDRT Error Occured on Server. 507: An exception occurred &quot;

Export Report generates error "CRAXDRT Error Occured on Server. 507: An exception occurred "