troubleshooting Question

Outlook 2002 File As, and Display As problems

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jlavetanFlag for United States of America asked on
6 Comments1 Solution198 ViewsLast Modified:
I have a user that is having an issue with their contacts in Outlook 2002.  When she adds a new contact, she puts the company name in the Full Name field.  Outlook thinks that the company is part of the name and files it.

For example...

In the Full Name box, she types: Andy Smith -Company
In the E-mail box, she types:
She then saves the contact and Outlook files it as: -Company, Andy Smith

She wants to be able to search for the contact by last name (Smith), however Outlook thinks the last name is: -Company  

She is doing the format this way to get the company name in the Display As field.  So the displayed email address would be Andy Smith -Company (

Any thoughts?
IT Director

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