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RDC Problem

Jack
Jack asked
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Last Modified: 2011-09-20
Hi all,

I have a problem using RDC in to my SBS,
 
I hit connect, I get to the logon screen, I enter Administrator and the password, hit enter, and I few seconds later the RDC box just disappears and I am left with the box where I enter the computer name with the connect button.

This happend both from a remote location and internally on my LAN.

Any ideas?

Thanks
Jack
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Jeffrey Kane - TechSoEasyPrincipal Consultant
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Commented:
Can you try entering through Remote Web Workplace instead and let me know if that works?  (RWW uses port 4125 instead of 3389)

Jeff
TechSoEasy
JackIT Manager

Author

Commented:
I tried and I got the same kind of results, this was internally, not tried the RWW from an external location yet.

I am also getting this error at login:

http://www.cloverleaf4.co.uk/images/uploads/misc/sbs-error-1.jpg

http://www.cloverleaf4.co.uk/images/uploads/misc/sbs-error-2.jpg

Jeffrey Kane - TechSoEasyPrincipal Consultant
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Commented:
Is there a reason you haven't called Microsoft support as suggested by the error message?

Jeff
TechSoEasy
JackIT Manager

Author

Commented:
Yes, this box is for testing (I have the licensed one at work btw) - its not activated, I removed it which I think now may be the cause of this problem - bitten!

I know what I am doing is not right but, it is purely and honestly for me to learn from in my home in my own time - I wanted to get the MS Action Pack but was informed by the microsoft helpline that I had to be an IT Company :(  Also I asked about installing it in a second location where it would be placed for a disaster recovery situation - again they said no
JackIT Manager

Author

Commented:
and the last time I called MS support for my server at work - I was told I was not entitled to any - they said the website claiming that I should have support was incorrect and that they have been trying to get it updated! sounded odd to me!
Jeffrey Kane - TechSoEasyPrincipal Consultant
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This one is on us!
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JackIT Manager

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Commented:
not what I was expecting :) and a pleasent bit of info that I am in a sense entitled to the AP

I will sign up and get the action pack ordered then ASAP - will be good as I could do with a test full restore. Will conicide nicely as I am ordering all the server components for a proper server this week - currently its running (suprisingly steady) on a 6-7 year old desktop PC.

Many thanks to you Jeff!
Jeffrey Kane - TechSoEasyPrincipal Consultant
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Commented:
My first SBS was installed on a Dell 2400 (after three failed attempts... they say it takes at least three your first time).

It does work nicely if you only have one or two client devices... but architecturally, the motherboard isn't meant to handle service requests as well as a server.  Generally, PC's, especially older ones, can't handle more than 1GB of RAM, and I like at least 2GB on an SBS.

So, back to your question/problem.  

Log on locally to the SBS and open the Terminal Services Manager.  See if there are any active sessions, and if so, end or reset them. Rebooting the server should do this as well,  if you just want to do that... but I'd check to see if there are already too many sessions open (you only get two).

Jeff
TechSoEasy
JackIT Manager

Author

Commented:
I would count myself lucky then! - first was was as smooth as I could of wished for (thats after some drives issues for the RAID though (HP not putting all the discs in the box!))

I had a look in TSM - only one Consol session is active, I logged it off and it restarted SBS (normal?), I spotted a BSOD stop error while it was closing windows

After it was back up I still had the same results
Jeffrey Kane - TechSoEasyPrincipal Consultant
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Commented:
If you saw a BSOD error, reboot into Safe Mode and see what the errors were.

Jeff
TechSoEasy
JackIT Manager

Author

Commented:
I am not sure how to investigate the BSOD in Safe mode but from th Event Viewer I have these two:


Event Type:      Information
Event Source:      USER32
Event Category:      None
Event ID:      1074
Date:            12/02/2006
Time:            18:10:29
User:            Domain\Administrator
Computer:      MSERVER
Description:
The process Explorer.EXE has initiated the restart of computer MSERVER on behalf of user Domain\Administrator for the following reason: Application: Maintenance (Planned)
 Reason Code: 0x84040001
 Shutdown Type: restart
 Comment:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 01 00 04 84               ...?    





Event Type:      Error
Event Source:      Application Error
Event Category:      (100)
Event ID:      1000
Date:            12/02/2006
Time:            18:10:50
User:            N/A
Computer:      MSERVER
Description:
Faulting application , version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x013120b8.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 20 30 2e   ure   0.
0018: 30 2e 30 2e 30 20 69 6e   0.0.0 in
0020: 20 75 6e 6b 6e 6f 77 6e    unknown
0028: 20 30 2e 30 2e 30 2e 30    0.0.0.0
0030: 20 61 74 20 6f 66 66 73    at offs
0038: 65 74 20 30 31 33 31 32   et 01312
0040: 30 62 38                  0b8    


Any kind of restart causes a BSOD - stop: c0000021a

Principal Consultant
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This one is on us!
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JackIT Manager

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Commented:
ok,

Something is probably corrupt - my plan will be to buy my new server hardware - get the action pack ordered asap and install SBS and perform a restore - It is probably best to troubleshoot with the genuine stuff - although I will try the scan tonight - thanks for the advice Jeff!

Jack
Jeffrey Kane - TechSoEasyPrincipal Consultant
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Commented:
No problem, good luck!

Jeff
TechSoEasy
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