troubleshooting Question

Topcom ADSL-modem losing its settings

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zzynxFlag for Belgium asked on
Networking Hardware-Other
11 Comments3 Solutions506 ViewsLast Modified:
Hi experts,

My parents connect to the internet using a Topcom ADSL-Modem (USB)
[I don't know the exact type by heart now. If required I'll ask them]

From time to time, they tell me they have no more access to the internet.
And each time when I go and have a look on site,
it's the modem that has lost the ISP account name and password.
(Simply filling that information in solves the problem)

1) Does anyone experienced/know about that kind of problem? Whit a Topcom modem or another.
2) Any idea how to avoid that?

Thanks for your time.
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