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Lost installed printer.  Got error when I tried to reinstall printer:  RPC Server is unavailable.

don_richeson
don_richeson asked
on
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Last Modified: 2012-05-05
OS:  Win XP Pro
Printer:  HP Deskjet 932C
Computer:  Dell 8100

I am on a DSL network with two computers.  Just bought a Dell XPS400 and put it on the network.  Files are not shared.  A few days later when I tried to print with the Dell 8100 I discovered that I had no printer installed.  I tried to reinstall the printer and got the following messages:  "Server Properties cannot be viewed.  The print spooler service is not running."  Also, "Error when installing printer.  RPC server is unavailable."  I followed the solutions given on this website for a similar problem submitted by m2patti on 6-6-03, but nothing worked.  When I tried to restart the spooler service, I got the message "Access Denied".  Please help!  Thank you.  
Comment
Watch Question

Hi don_richeson,

Are you the machine administrator ?

Please go to the event viewer and post here the errors in the system and application areas.

Miguel
CERTIFIED EXPERT
Top Expert 2008

Commented:
Greetings, don_richeson !

1. This issue may occur if a third-party printer driver or a third-party service that is installed prevents you from adding printers, or if the third-party printer driver or the third-party service affects the functionality of a newly installed printer.

For example, this issue may occur if the Lexmark print service (LexBce Server service) is installed and is running on your computer before you try to add another printer.

Try the resolution here
http://support.microsoft.com/default.aspx?scid=kb;en-us;324757

2. See if this resolution applies to you
https://www.experts-exchange.com/Operating_Systems/WinXP/Q_20950644.html

3. Here is a general troubleshooter for printer driver
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Best wishes!

Author

Commented:
Miguel, Yes, I am the Administrator.  Don

Author

Commented:
War1:  Please note that I have never had a Lexmark printer, nor any third party printer drivers or services.  I have had the HP Deskjet 932C in service on the Dell 8100 for 4.5 years without any prior problems.  I am unable to restart the printer spooler service due to "Access Denied".  Don

Author

Commented:
Miguel, here is the event viewer log of errors.  There are four users.  The problem occurred on the afternoon of 2-9-06, with the printer working through 2-8-06.  Don

Type      Date      Time      Source      Category      Event      User      Computer

Error      2/9/2006      6:30:49 PM      NetBT      None      4321      N/A      DELL
Error      2/9/2006      6:16:52 PM      MrxSmb      None      8003      N/A      DELL
Error      2/9/2006      5:36:32 PM      DCOM      None      10010      Cody      DELL
Error      2/9/2006      5:29:45 PM      NetBT      None      4321      N/A      DELL
Error      2/9/2006      5:15:45 PM      MrxSmb      None      8003      N/A      DELL
Error      2/9/2006      5:05:21 PM      NetBT      None      4321      N/A      DELL
Error      2/9/2006      4:02:30 PM      MrxSmb      None      8003      N/A      DELL
Error      2/9/2006      3:52:03 PM      NetBT      None      4321      N/A      DELL
Error      2/9/2006      3:39:50 PM      NetBT      None      4321      N/A      DELL
Error      2/9/2006      3:27:36 PM      NetBT      None      4321      N/A      DELL
Error      2/9/2006      8:37:15 AM      MrxSmb      None      8003      N/A      DELL
Error      2/9/2006      7:36:32 AM      MrxSmb      None      8003      N/A      DELL
Error      2/9/2006      6:35:38 AM      MrxSmb      None      8003      N/A      DELL
Error      2/9/2006      5:24:11 AM      MrxSmb      None      8003      N/A      DELL
Error      2/9/2006      4:24:10 AM      MrxSmb      None      8003      N/A      DELL
Error      2/9/2006      3:06:18 AM      MrxSmb      None      8003      N/A      DELL
Error      2/9/2006      2:05:39 AM      MrxSmb      None      8003      N/A      DELL
Error      2/9/2006      1:04:46 AM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      11:53:23 PM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      10:52:30 PM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      9:52:24 PM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      8:52:14 PM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      7:52:05 PM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      6:50:35 PM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      6:36:35 PM      DCOM      None      10000      Don      DELL
Error      2/8/2006      6:36:28 PM      DCOM      None      10000      Don      DELL
Error      2/8/2006      6:36:21 PM      DCOM      None      10000      Don      DELL
Error      2/8/2006      6:35:41 PM      DCOM      None      10000      Don      DELL
Error      2/8/2006      6:35:41 PM      DCOM      None      10000      Don      DELL
Error      2/8/2006      6:35:38 PM      DCOM      None      10000      Don      DELL
Error      2/8/2006      6:35:36 PM      DCOM      None      10000      Don      DELL
Error      2/8/2006      6:32:02 PM      DCOM      None      10000      Don      DELL
Error      2/8/2006      6:32:02 PM      DCOM      None      10000      Don      DELL
Error      2/8/2006      6:30:48 PM      DCOM      None      10000      Don      DELL
Error      2/8/2006      6:30:44 PM      DCOM      None      10000      Don      DELL
Error      2/8/2006      5:21:04 PM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      3:49:52 PM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      2:33:04 PM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      1:31:57 PM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      1:10:24 PM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      12:58:11 PM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      12:45:58 PM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      12:33:45 PM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      12:26:18 PM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      12:09:19 PM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      11:57:07 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      11:44:55 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      11:20:29 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      11:13:04 AM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      10:56:04 AM      Browser      None      8009      N/A      DELL
Error      2/8/2006      10:56:04 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      10:43:50 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      10:31:38 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      10:19:25 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      10:07:12 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      9:59:49 AM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      9:42:48 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      9:30:34 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      9:18:21 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      9:06:08 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      8:58:44 AM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      8:41:42 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      8:29:31 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      8:17:17 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      8:05:04 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      7:57:40 AM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      7:40:40 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      7:28:28 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      7:16:14 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      7:10:52 AM      Browser      None      8032      N/A      DELL
Error      2/8/2006      7:04:02 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      6:56:37 AM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      6:39:36 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      6:27:23 AM      NetBT      None      4321      N/A      DELL
Error      2/8/2006      6:25:11 AM      DCOM      None      10005      Don      DELL
Error      2/8/2006      6:24:06 AM      Service Control Manager      None      7000      N/A      DELL
Error      2/8/2006      6:24:06 AM      Service Control Manager      None      7000      N/A      DELL
Error      2/8/2006      6:24:06 AM      Service Control Manager      None      7000      N/A      DELL
Error      2/8/2006      6:22:05 AM      acpi      None      4      N/A      DELL
Error      2/8/2006      6:22:05 AM      acpi      None      5      N/A      DELL
Error      2/8/2006      5:02:05 AM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      4:01:02 AM      MrxSmb      None      8003      N/A      DELL
Error      2/8/2006      2:59:58 AM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      11:27:24 PM      Browser      None      8032      N/A      DELL
Error      2/7/2006      11:17:17 PM      DCOM      None      10005      Emily      DELL
Error      2/7/2006      11:02:45 PM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      11:01:18 PM      DCOM      None      10005      Don      DELL
Error      2/7/2006      11:01:09 PM      Service Control Manager      None      7000      N/A      DELL
Error      2/7/2006      11:01:09 PM      Service Control Manager      None      7000      N/A      DELL
Error      2/7/2006      11:01:09 PM      Service Control Manager      None      7000      N/A      DELL
Error      2/7/2006      10:58:53 PM      acpi      None      4      N/A      DELL
Error      2/7/2006      10:58:53 PM      acpi      None      5      N/A      DELL
Error      2/7/2006      10:57:42 PM      DCOM      None      10010      Olga      DELL
Error      2/7/2006      10:57:12 PM      DCOM      None      10010      Cody      DELL
Error      2/7/2006      10:56:01 PM      DCOM      None      10010      Don      DELL
Error      2/7/2006      10:52:47 PM      DCOM      None      10010      Don      DELL
Error      2/7/2006      9:50:39 PM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      8:50:37 PM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      7:49:58 PM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      6:33:09 PM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      5:21:07 PM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      4:02:00 PM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      2:49:59 PM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      1:49:54 PM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      12:32:00 PM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      11:21:04 AM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      10:20:37 AM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      9:01:57 AM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      7:49:55 AM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      6:31:54 AM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      5:19:59 AM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      4:01:59 AM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      3:01:53 AM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      1:51:04 AM      MrxSmb      None      8003      N/A      DELL
Error      2/7/2006      12:49:57 AM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      11:02:40 PM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      10:02:00 PM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      8:49:59 PM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      7:49:57 PM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      6:32:29 PM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      5:31:50 PM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      4:19:56 PM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      3:11:19 PM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      2:10:41 PM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      1:05:37 PM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      11:53:39 AM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      10:35:38 AM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      9:23:38 AM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      8:23:00 AM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      7:22:58 AM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      6:05:39 AM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      5:04:57 AM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      3:53:00 AM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      2:35:40 AM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      1:34:58 AM      MrxSmb      None      8003      N/A      DELL
Error      2/6/2006      12:26:02 AM      MrxSmb      None      8003      N/A      DELL
Error      2/5/2006      11:26:01 PM      MrxSmb      None      8003      N/A      DELL
Error      2/5/2006      10:19:03 PM      MrxSmb      None      8003      N/A      DELL
Error      2/5/2006      9:18:17 PM      MrxSmb      None      8003      N/A      DELL
Error      2/5/2006      8:01:57 PM      MrxSmb      None      8003      N/A      DELL
Error      2/5/2006      6:55:44 PM      MrxSmb      None      8003      N/A      DELL
For the event 4321 from NetBT :

Could be a network / IP / WINS / DNS connection problem ...

For the event 8003 from MrxSmb :

Could be related to the event 4321 from NetBT or Domain connection issues.

For the event 10010 from DCOM :

It is a timeout registering a server / GUID in the DCOM.

For the event 10000 from DCOM :

Is a problem starting the DCOM server.

For the event id 8009 from Browser :

The browser was unable to promote itself to master browser.

For the event 10005 from DCOM :

It is a problem runing a DCOM server

For the event 7000 from Service Control Manager :

A service as failed to start.

For the events 4 and 5 from acpi :

According to MS this happens when you have a BIOS which is not 100% ACPI compliant. Obtain the latest firmware for your motherboard.

Please post the all log (use the buil in copy paste function) for the following last logs :

Events:
7000 from Service Control Manager
10010 from DCOM
10000 from DCOM
10005 from DCOM

Miguel







 





Author

Commented:
Miguel, as per your request:

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7000
Date:            2/8/2006
Time:            6:24:06 AM
User:            N/A
Computer:      DELL
Description:
The WMDM PMSP Service service failed to start due to the following error:
Access is denied.

Event Type:      Error
Event Source:      DCOM
Event Category:      None
Event ID:      10010
Date:            2/9/2006
Time:            5:36:32 PM
User:            DELL\Cody
Computer:      DELL
Description:
The server {F3A614DC-ABE0-11D2-A441-00C04F795683} did not register with DCOM within the required timeout.

Event Type:      Error
Event Source:      DCOM
Event Category:      None
Event ID:      10005
Date:            2/7/2006
Time:            11:17:17 PM
User:            DELL\Emily
Computer:      DELL
Description:
DCOM got error "Access is denied. " attempting to start the service iPodService with arguments "-Service" in order to run the server:
{7A7FB085-6068-4898-8CCA-480A9187277C}

Event Type:      Error
Event Source:      DCOM
Event Category:      None
Event ID:      10000
Date:            2/8/2006
Time:            6:36:35 PM
User:            DELL\Don
Computer:      DELL
Description:
Unable to start a DCOM Server: {0002DF01-0000-0000-C000-000000000046}. The error:
"Access is denied. "
Happened while starting this command:
"C:\Program Files\Internet Explorer\iexplore.exe" -Embedding

Don

Hi don_richeson,

For the event id 7000 from Service Control Manager, On Windows XP/2003 the WMDM PMSP service is an instance of svchost.exe called Portable Media Serial Number, so if you don't need that disable the service.

For the event id 10010 from DCOM the GUID F3A614DC-ABE0-11D2-A441-00C04F795683 belongs to the Messenger Object, do you have the messenger service running ?

For the event id 10005 from DCOM the GUID 7A7FB085-6068-4898-8CCA-480A9187277C belongs to the iPodService, so if you donĀ“t need that disable the service.

For the event id 10000 from DCOM the GUID 0002DF01-0000-0000-C000-000000000046 as related with IE i think .....

So nothing to do with it ...

If that pc is in a domain try installing the printer off the domain with the admin account.

Miguel

Author

Commented:
Miguel,

My son uses a messenger service on this PC.  The PC is not in a domain.

Don

Author

Commented:
No input from any of you "experts" in almost two weeks.  It looks like my problem has stumped you, which is really too bad because now the identical problem has reared its ugly head on an Athlon-powered computer that has been on my DSL home network for three years without any previous problems.  (Norton AV 2006, which is up to date, detects no viruses.)  To say that I am disappointed is an understatement.  My only choice, as I see it at this time, is to set up a clean hard drive and start all over on each computer.

Don
Hi don_richeson,

Your son uses a instant messaging system not the messenger service. You can disable that service.

Any more updates after disabling the services i recommend in my last post ?

Miguel

Author

Commented:
Hi, Miguel,

Thank you for responding.  Could you please walk me through disabling the messenger service?  Thanks.

Don
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