SBS Server Management - Backup screen gives error "The page cannot be displayed"

We are running Windows Server 2003 SBS with service pack 1.  All IIS sites are configured to use ASP.net 1.1 (we tried to upgrade to v.2 but it will not upgrade the Microsoft Sharepoint Administration, we get an error report that "Windows SharePoint services does not support in-place upgrading of SharePoint Team Services v. 1.0 from Microsoft or Frontpage Server Extensions. You must migrate the content from this virtual server to a new virtual server extended with Windows SharePoint Services." IIS then gives an error in the log that it is not able to run 2 versions of ASP.net simoultaneously.)

Our problem is that the Backup screen in Server mangement does not load with an error that the page cannot be displayed.  It goes on to state "A problem has occured with the Manage Small Business Server Backup snap in. Close and re-open Server Management. If this problem continues, restart the IIS Admin Service."  We have tried both with no luck...

Can someone instruct me as to how to upgrade completely to ASP.net v.2 (if this will even help) or how resolve the issue the best way possible?

Thank you!
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CompTechNSAsked:
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CompTechNSAuthor Commented:
Error is now showing as Server Application Unavailable.  Monitoring and reporting is coming up the same way as well.  In the event log, even though I have switched back all sites to use APS.net 1.1, I have received the following error message "It is not possible to run two different versions of ASP.NET in the same IIS process. Please use the IIS Administration Tool to reconfigure your server to run the application in a separate process."

Remote web workplace is now reponding with the same error.  It appears as though my attempt to upgrade to ASP.net v.2 has caused the properties for the Web Sites folder in IIS to call for ASP.net 1.1 while the file location path is to the v.2 folder and all of the sites within are configured for v. 1.1.

Please help!
CompTechNSAuthor Commented:
OK - I uninstalled Microsoft.Net framework service pack 2...

Back to original problem - Monitoring and Reporting is working fine, the only error is with the Backup option in server management.  I get the error "This page cannot be displayed" with the same detailed information as in my original post.  There is no error in the event viewer application log this time.

I honestly don't have an immediate need for the new framework.  My main goal here is to be able to fully utilize the backup interface in Server Management, we just tried the new update in hopes it would solve the problem.

Thank you!
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
First of all you need to understand that .Net 2.0 is not a service pack, it's a completely different version.  While it is possible to install .Net 2.0 on an SBS, you would only do so if you have a .Net 2.0 application that needs it.  Even then, you would keep all .Net 1.1 apps as they are.

Take a look at this post which should help you to resolve your problem:  http:Q_21678245.html

If that doesn't do it for you, let me know.

Jeff
TechSoEasy
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CompTechNSAuthor Commented:
Jeff,

Thank you for responding.  I did, however, try the approach given in the knowledge base article referenced in that posting. The problem is not with host header values. The backup page does give the same error if you try to "browse" it from IIS.  I have not modified any settings within IIS and the only site with host header values assigned is companyweb.

Any other ideas?

Thank you!
Chris
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Assuming that yo ure not running SBS Premium since you didn't reference this part of the KB:
"If you are running Microsoft Windows Small Business Server 2003, Premium Edition, this problem may occur if the loopback address is absent or if the loopback address is not set for the default Web site in Microsoft Internet Information Services (IIS)."

So, if that's not what it is, you probably broke IIS somewhere along the path of adding/removing the ASP .NEt stuff.

Please follow these steps to completely reinstall IIS:

1. Rerun CEICW. Please follow the KB article: http://support.microsoft.com/kb/825763 


2. Rerun Microsoft Windows Small Business Server Integrated Setup:

a. On the server, go to Control Panel -> Add or Remove Programs -> Change
or Remove Programs -> Windows Small Business Server 2003. Click
Change/Remove.


b. Proceed to the Component Selection page, select Action Maintenance for
Server Tools, and select Remove action for Intranet to reinstall Sharepoint
Service. You can refer to the following KB article to reinstall Sharepoint
Service:

http://support.microsoft.com/kb/829114


c. Repeat Steps a and b to reinstall Monitoring, Networking, Administration
these Components.

3.  Re-apply all service packs.

Jeff
TechSoEasy


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CompTechNSAuthor Commented:
Jeff,

I won't be able to try a change this involved until this weekend. One note though - we were having this problem prior to messing with ASP.net, but it's still possible that something is messed up with IIS.  We did have to reinstall it once before, but did not go into as much depth as you recommended here.  I will let you know as soon as I can how it works out.

Thank you!
Chris
CompTechNSAuthor Commented:
I apologize that I have not updated anything on this post in the last few weeks.  The proposed resolution does require a decent amount of work, and seeing as to how this issue is not system-critical, it was temporarily put on the back-burner when the client hit a financial road-block and quit paying the monthly service agreement...  (We're supposed to get caught up this week.)

We will attempt Jeff's proposed resolution very soon, maybe even this weekend.  If this post can be left open long enough for us to get this worked out, I would appreciate it.

Thank you!
Chris
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
All steps listed in my initial response should take no more than a couple of hours at most.

Jeff
TechSoEasy
CompTechNSAuthor Commented:
Jeff,

We tried the steps you listed in order to resolve the issue.  No luck.  Not only did the Backup screen in Server Management not function aftter redoing everything, but we lost CompanyWeb completely.  After trying numerous routes to get CompanyWeb to work, we finally decided to restore the backup that was made prior to beginning the reinstall of IIS...

Now not only do we have the Backup screen functioning, but we still do not have CompanyWeb.  We're getting an error that reads, "The virtual server that is referenced here is not in the config database."  We looked in the help for an answer.  There was a k nowledge base response that offered some hope, but it includes unregistering and reregistering the CompanyWeb site within SharePoint services.  When we go to the SharePoint administration it lists the CompanyWeb virtual server as "Unadministrable."

Any thoughts?

Thank you!
Chris
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
If it is showing as "unadministerable" then under Version, it must say "not installed".  Which means that you didn't reinstall Windows Sharepoint Services per http://support.microsoft.com/kb/829114.  I would suggest that you completely redo this KB step-by-step.  If you had information in your companyweb that you want to preserve, make sure that you have a good backup of the four database files necessary to restore the data after you get it running again.  Those files are:

• STS_Config.mdf
• STS_Config_log.ldf  
• STS_ServerName_1.mdf
• STS_ServerName_1_log.ldf

Do not skip any steps in 829114 unless, of course, the items you are asked to remove are already gone.  If you get an error on any of the reinstall steps you must resolve that error before continuing.  

Then, if you saved the above files and wish to restore your companyweb data, please follow this KB:
http://support.microsoft.com/kb/829113

Jeff
TechSoEasy
CompTechNSAuthor Commented:
Jeff,

Thank you again for all of your help!  The latest addition to your resolution did the trick.  

Our only dilemma now is that the Monitoring and Backup needs reconfigured but the configuration fails...  If we can't figure it out, we'll post a new question entirely.

Chris
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
You'll find the logs for any wizard in C:\Program Files\Microsoft Windows Small Business Server\Support... so if you get failures, that's where the errors will show up.  Do a Google search on the complete ERROR line and you'll probably find your answer.

Jeff
TechSoEasy
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