How to repair OS with RECOVERY CONSOLE ?
Hi,
1. I have the Dell computer (Dimension 3000).
2. The OS is Windows XP.
3. The error message: service.exe: unable to locate documents (Msg: This application has failed to start b ecause umpnpmgr.dll was not found. Re-installing the application may fix this problem)
4. It did not function. I tried "last known good configuration", "safe mode", etc; but still did not work (just "hang", can not see anything, except the cursor).
5. I insert the "recovery disk"; I chose the option to "Repair" with RECOVERY CONSOLE.
6. Can somebody show me how to do this ?
7. Thanks.
Tjie
1. I have the Dell computer (Dimension 3000).
2. The OS is Windows XP.
3. The error message: service.exe: unable to locate documents (Msg: This application has failed to start b ecause umpnpmgr.dll was not found. Re-installing the application may fix this problem)
4. It did not function. I tried "last known good configuration", "safe mode", etc; but still did not work (just "hang", can not see anything, except the cursor).
5. I insert the "recovery disk"; I chose the option to "Repair" with RECOVERY CONSOLE.
6. Can somebody show me how to do this ?
7. Thanks.
Tjie
However, it may not be necessary to do that. First try this in the Recovery Console:
http://support.microsoft.com/default.aspx?scid=kb;en-us;314058
Description of the Windows XP Recovery Console
(You need to make sure your primary boot device is the CD-ROM drive -- go into the BIOS to ensure this, if necessary), boot from the Windows XP installation CD-ROM, then use the EXPAND command, like this:
expand d:\i386\umpnpmgr.dl_ c:\windows\system32\umpnpm
(where d: is the drive of your CD-ROM)
Then type EXIT and when the pc reboots, perhaps your problem will be resolved.
http://support.microsoft.com/default.aspx?scid=kb;en-us;314058
Description of the Windows XP Recovery Console
(You need to make sure your primary boot device is the CD-ROM drive -- go into the BIOS to ensure this, if necessary), boot from the Windows XP installation CD-ROM, then use the EXPAND command, like this:
expand d:\i386\umpnpmgr.dl_ c:\windows\system32\umpnpm
(where d: is the drive of your CD-ROM)
Then type EXIT and when the pc reboots, perhaps your problem will be resolved.
ASKER
1. I know how to do that,
2. But, the things that i want to know is "how to do it with recovery console ?"
3. Thanks.
Tjie
2. But, the things that i want to know is "how to do it with recovery console ?"
3. Thanks.
Tjie
Whom are you replying to, tjie? Is it Antunb? I just explained, in my first comment, how you MIGHT repair the situation with Recovery Console. It might not correct your problem, but only if you have further corrupted system files than umpnpmgr.dll...
I assume the following:
- Your computer no longer successfully boots all the way into Windows XP
- While attempting to load Windows XP, your comptuer gives you the error about the "umpnpmgr.dll" file
- You want to try to repair this issue using the recovery console
- Your Windows directory is located in C:\Windows
- You can get to the recovery console but do not know what to do from there
Boot to the recovery console, choose your installation of Windows, and try the following command:
copy c:\windows\system32\dllcac
Then reboot the computer and see if the problem is fixed, or the error changes.
- Your computer no longer successfully boots all the way into Windows XP
- While attempting to load Windows XP, your comptuer gives you the error about the "umpnpmgr.dll" file
- You want to try to repair this issue using the recovery console
- Your Windows directory is located in C:\Windows
- You can get to the recovery console but do not know what to do from there
Boot to the recovery console, choose your installation of Windows, and try the following command:
copy c:\windows\system32\dllcac
Then reboot the computer and see if the problem is fixed, or the error changes.
That could also work, IF the file umpnpmgr.dll has a copy in the DLLcache folder. On my computer, there isn't...
ASKER
Hi LeeTutor,
1. I did the expand command, but did not allow me
2. Msg: Access denied
Hi GuruGary,
1. Same; Access denied
Tjie
1. I did the expand command, but did not allow me
2. Msg: Access denied
Hi GuruGary,
1. Same; Access denied
Tjie
SOLUTION
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Hi, Tjie. Please boot to the recovery console again and try the following commands and report back:
attrib -r -h -s c:\windows\system32\umpnpm
copy c:\windows\system32\dllcac
Let me know if you get errors after either command.
attrib -r -h -s c:\windows\system32\umpnpm
copy c:\windows\system32\dllcac
Let me know if you get errors after either command.
ASKER
Hi GuruGary,
1. I execute the first command: attrib ....
2. The message is " the parameter is not valid"
3. I execute the 2nd command: copy c:\windows\system32\dllcac
4. The message is "Access is denied"
Tjie
1. I execute the first command: attrib ....
2. The message is " the parameter is not valid"
3. I execute the 2nd command: copy c:\windows\system32\dllcac
4. The message is "Access is denied"
Tjie
SOLUTION
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ASKER CERTIFIED SOLUTION
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ASKER
Hi all,
1. I am closing this discussion now. Thank you for all the help.
2. I agree with Leetutor that SAM database is missing or damaged.
3. I have backed up my data through other computer (Master vs Slave), and i wiped out everything.
4. I split the points.
5. Thank you.
Tjie
1. I am closing this discussion now. Thank you for all the help.
2. I agree with Leetutor that SAM database is missing or damaged.
3. I have backed up my data through other computer (Master vs Slave), and i wiped out everything.
4. I split the points.
5. Thank you.
Tjie
putting in the CD
boot from cd
press ENTER
Press F8
Press R to repair
THIS WILL NOT go into the recovery console, but will do a repair