1. I have the Dell computer (Dimension 3000).
2. The OS is Windows XP.
3. The error message: service.exe: unable to locate documents (Msg: This application has failed to start b ecause umpnpmgr.dll was not found. Re-installing the application may fix this problem)
4. It did not function. I tried "last known good configuration", "safe mode", etc; but still did not work (just "hang", can not see anything, except the cursor).
5. I insert the "recovery disk"; I chose the option to "Repair" with RECOVERY CONSOLE.
6. Can somebody show me how to do this ?