How to repair OS with RECOVERY CONSOLE ?

Hi,

1. I have  the Dell computer (Dimension 3000).
2. The OS is Windows XP.
3. The error message: service.exe: unable to locate documents (Msg: This application has failed to start b ecause umpnpmgr.dll was not found. Re-installing the application may fix this problem)
4. It did not function. I tried "last known good configuration", "safe mode", etc; but still did not work (just "hang", can not see anything, except the cursor).
5. I insert the "recovery disk"; I chose the option to "Repair" with RECOVERY CONSOLE.
6. Can somebody show me how to do this ?
7. Thanks.

Tjie
tjieAsked:
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AntunbCommented:
you can run a repair by

putting in the CD
boot from cd
press ENTER
Press F8
Press R to repair


THIS WILL NOT go into the recovery console, but will do a repair
LeeTutorretiredCommented:
However, it may not be necessary to do that.  First try this in the Recovery Console:  

http://support.microsoft.com/default.aspx?scid=kb;en-us;314058
Description of the Windows XP Recovery Console

(You need to make sure your primary boot device is the CD-ROM drive -- go into the BIOS to ensure this, if necessary), boot from the Windows XP installation CD-ROM, then use the EXPAND command, like this:

expand d:\i386\umpnpmgr.dl_ c:\windows\system32\umpnpmgr.dll

(where d: is the drive of your CD-ROM)

Then type EXIT and when the pc reboots, perhaps your problem will be resolved.
tjieAuthor Commented:
1. I know how to do that,
2. But, the things that i want to know is "how to do it with recovery console ?"
3. Thanks.

Tjie
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LeeTutorretiredCommented:
Whom are you replying to, tjie?  Is it Antunb?  I just explained, in my first comment, how you MIGHT repair the situation with Recovery Console.  It might not correct your problem, but only if you have further corrupted system files than umpnpmgr.dll...
GuruGaryCommented:
I assume the following:
- Your computer no longer successfully boots all the way into Windows XP
- While attempting to load Windows XP, your comptuer gives you the error about the "umpnpmgr.dll" file
- You want to try to repair this issue using the recovery console
- Your Windows directory is located in C:\Windows
- You can get to the recovery console but do not know what to do from there

Boot to the recovery console, choose your installation of Windows, and try the following command:
copy c:\windows\system32\dllcache\umpnpmgr.dll c:\windows\system32

Then reboot the computer and see if the problem is fixed, or the error changes.
LeeTutorretiredCommented:
That could also work, IF the file umpnpmgr.dll has a copy in the DLLcache folder.  On my computer, there isn't...
tjieAuthor Commented:
Hi LeeTutor,

1. I did the expand command, but did not allow me
2. Msg: Access denied

Hi GuruGary,

1. Same; Access denied

Tjie
nobusCommented:
there are 2 ways to repair the OS :
-recovery console :   here you need to issue all commands yourself in a dos-like environment
-repair install : repairs the system files :   http://www.michaelstevenstech.com/      

if the system is still running, you can "repair" a lot by running sfc /scannow from the run box
GuruGaryCommented:
Hi, Tjie.  Please boot to the recovery console again and try the following commands and report back:

attrib -r -h -s c:\windows\system32\umpnpmgr.dll
copy c:\windows\system32\dllcache\umpnpmgr.dll c:\windows\system32

Let me know if you get errors after either command.
tjieAuthor Commented:
Hi GuruGary,

1. I execute the first command: attrib ....
2. The message is " the parameter is not valid"
3. I execute the 2nd command: copy c:\windows\system32\dllcache\umpnpmgr.dll c:\windows\system32
4. The message is "Access is denied"

Tjie
GuruGaryCommented:
Humm.  Maybe the console version of attrib can only take one param at a time.  Maybe try this:

attrib -r c:\windows\system32\umpnpmgr.dll
attrib -h c:\windows\system32\umpnpmgr.dll
attrib -s c:\windows\system32\umpnpmgr.dll
copy c:\windows\system32\dllcache\umpnpmgr.dll c:\windows\system32
LeeTutorretiredCommented:
No, the attrib command allows more than one parameter.  See the article below:

http://support.microsoft.com/default.aspx?scid=kb;en-us;314058
Description of the Windows XP Recovery Console

The relevant quotation:

ATTRIB
Use the attrib command with any of the following parameters to change attributes of a file or folder:
   -R                 +  Sets an attribute
   +R                 -  Resets an attribute
   -S                 R  Read-only file attribute
   +S                 S  System file attribute
   -H                 H  Hidden file attribute
   +H                 C  Compressed file attribute
   -C              
   +C          
You must set or clear at least one attribute. To view attributes, use the dir command.



Also, see this quotation:  

Restrictions and limitations of the Recovery Console
When you use the Windows Recovery Console, you can use only the following items:
•    The root folder
•    The %SystemRoot% folder and the subfolders of the Windows installation that you are currently logged on to
•    The Cmdcons folder
•    The removable media drives such as the CD-ROM drive or the DVD-ROM drive
Note If you try to obtain access to other folders, you may receive an "Access Denied" error message. Also, when you are using the Windows Recovery Console, you cannot copy a file from the local hard disk to a floppy disk. However, you can copy a file from a floppy disk or from a CD-ROM to a hard disk, and you can copy a file from one hard disk to another hard disk.


You appear to be receiving the "Access Denied" error message for other cases than the above.   One possibility, perhaps, is this quotation:

if the SAM (Security Accounts Manager) database is missing or damaged, you cannot use the Windows Recovery Console because you cannot have proper authentication.



I suggest you try using BartPE, or Knoppix, to access your data rather than the Recovery Console, as mentioned in this Previously Answered Question:

http://www.experts-exchange.com/Operating_Systems/Q_21666582.html

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tjieAuthor Commented:
Hi all,

1. I am closing  this discussion now. Thank you for all the help.
2. I agree with Leetutor that SAM database is missing or damaged.
3. I have backed up my data through other computer (Master vs Slave), and i wiped out everything.
4. I split the points.
5. Thank you.

Tjie
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