Opening Microsoft Image and Fax Viewer Causes Lose of Connection to Network.


When ever we open Image and Fax Viewer on a certain PC on our network it causes the network connection to drop out.  Even when working on local copies of an image.  Does anyone have any idea why this could be happening?  The PC is running XP and it is a Windows 200 network.

Thank you
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can you check your event viewer for entries at the same time as you try and access the viewer

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TomMonkeyAuthor Commented:
Sorry for the delay in replying.

I have checked the event viewer and nothing appears in it.  It also appears that if I go to 'my network places' and view entire network, I can still see all the computers on the network.  So it appears that I am not losing the actual network connection.  All that is happening is I lose one maped network drive and the icon telling me that the computer is off line appears in the bottom right corner of the screen.
TomMonkeyAuthor Commented:
In addition:

There was an previous error in the event log; 4356.  This seems to be a related issue.  I followed the resolution in the knowledge base article  It seems to affect networked drives.  However it did not solve the image and fax viewer problem.  I can't understand why it causes it to go off line when opening items on the desktop.
TomMonkeyAuthor Commented:
I then found if I disabled the offline folder then the problem went away.

Thank you
well done and thanks

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Windows Networking

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