troubleshooting Question

Print connection error in MS-Project

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james19179 asked on
Project Management Software
6 Comments1 Solution2344 ViewsLast Modified:
Hi there, any help with this will be much appreciated!

last week we had a user come to us with 2 project documents that he couldn't print, he was able to print other project docs fine. After he tried to print one of these two docs if he then created a new document, this wouldn't print either. He had to reopen and print one of the 'good' docs first.

Now, this issue has spread to about a dozen of our project managers, and now completely disrupts network printing from within Project. Even opening a known good document doesn't work anymore. They are completely unable to print to a network printer from Project, and this is spreading to more users. (they can print the docs to a local printer but this isn't much use as hardly any of our users have local printers)

the error message we receive when clicking on the print button is "The printer connection isnt working, check your printer connections and then try again". Everyone with this issue is still able to print from any other application without any problems, it's only affecting project.

All people affected by this are running WinXP, Office 2003 and Project with SP1. I have tried it on my machine with project patched to SP2 and it's the same. We're running Trend Officescan as a corporate AV solution and I've checked that all the clients with the problem are running with the latest pattern files.

Many, Many thanks!
James
ASKER CERTIFIED SOLUTION
CetusMOD

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