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I'm using a Nortell in order to have a good call centre in my organization but i would also like to listen to my employees to see if they are really working or not.In order to &nbsp;be able to listen them i have to get a software that records Voip.The big question where can i find this kind of software but at a lower cost.Thanks.
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I'm using a Nortell in order to have a good call centre in my organization but i would also like to listen to my employees to see if they are really working or not.In order to  be able to listen them i have to get a software that records Voip.The big question where can i find this kind of software but at a lower cost.Thanks.

Software for Voip Recording

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).