troubleshooting Question

Application crashes after trying to connect to vault (server).

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nocadmin asked on
Windows Networking
14 Comments1 Solution1069 ViewsLast Modified:
Hello everybody.  We have been dealing with the following issue for a couple of weeks now.  Here is the problem.  We are using the application Solidworks to design plastic devices.  This app can have a couple of add-ins to it.  Oneof them is called PDMworks.  however, after we add this add-in and run it, the whole app crashes and closes out.  The good thing is that this add-in can be run by itself.  What this add in does is that it conects to a vault server and allows the user to check some file and document info.  Well anyhow, the vault server is in Texas.  i have installed the add-in on two different locations in the westo coast.  SA and SD.  I have no problem at all to connect from the SD location.  But I cannot get the machines in Santa Ana to connect.  Same issue, the app crashes and closes.  have tried it on several machines, have asked for one of those machines to be sent here where the vault is and everything works fine, so it's not the machine.  We have verified that the ports used are not being blocked and same issue.  Note: to connect we get a pop up with three fields:

vault (server):

we know that there is communication because if we use a different name for the server, we get a legitamete error that the server is not found. So my question is the following: why is the app crashing when it tries to connect? log files point to some issue with memory, but i 've tried it on diff machines.  It's like something about the location.  By the way there was a  subnet change arount the time that this happened but i don't know how this could affect it.

i hope i explained the issue.  if anybody has any questions please let me know. thank you.


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