Error on Remote Desktop Web Connection : > The client could not connect to the remote computer.

Can connect to SBS2003 remote web workspace (machine has 1 nic on internet & one on lan).

When attempt to establish a Remote Desktop Connection to server get error "The client could not
connect to the remote computer". Get the same error with public or private IP address.

any ideas?
metarushejAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

metarushejAuthor Commented:
Additional Information:

-> There is a firwall between my server and the internet.
-> Ports 3389 is enabled on the sbs firewall.
I can make it to the Remote Desktop Web Connection page. When I enter the machine name or IP address( public or private)
and click ok I get the error.
blohrerCommented:
You need to forward/open port 4125 To your SBS server.
That is the port the Remote Deskop works on from the Remote workplace Web.

Bill

Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
In addition to port 4125, you must be using a PC with Internet Explorer 5.5 or greater, and allow the ActiveX to install on the remote machine.  

Overview of RWW is here:  http://sbsurl.com/seerww

Jeff
TechSoEasy
Fundamentals of JavaScript

Learn the fundamentals of the popular programming language JavaScript so that you can explore the realm of web development.

metarushejAuthor Commented:
port 4125 and3389 are open. I can get to the Remote Desktop Web Connection page from the remote machine. It is when I enter the server name that I want to connect to that I get the error.
It looks as if the machine name/ip address (note I tried either the local or public ip address) is not recognised.
thanks
john
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Ah... now I understand... I was confused a bit because I thought you were referring to Remote Web Workplace... which is how you get to local machines... you do not go to http://server.domain.com/tsweb, instead go to http://server.domain.com/remote!

For an overview of RWW, please see http://sbsurl.com/seerww

With RWW you don't enter a machine name or IP address, the machines simply show up on a list to connect to.  This is much more secure than using TSWeb because it's proxied through port 4125.  The only reason to have 3189 open is for remote administration on the Server.

I would HIGHLY suggest that you review http://sbsurl.com/features and http://sbsurl.com/itpro -- since it seems as though you may not be familiar with the unique differences of SBS.

Jeff
TechSoEasy
metarushejAuthor Commented:
I have port 4125 open.
I can connect to RWW from a machine on the Internet.
I log into rww successfully.
I click on the "Use my companys internal website" link (I don't see a link anywhere
to allow me to conenct to my computer at work).
I click on Remote Server Management. The Remote Desktop Web Connection windows pops
up, but when I enter the IP address of the server and click oK I get the error

thanks,

john
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
You cannot click on the Remote Server Management link of your Companyweb while remotely connected unless you modify the link.  Because that link, by default, is: http://<servername>/tsweb/Default.htm?AutoConnect=1  which would not resolve anywhere from a remote location.  It's designed to be used internally.

The reason that you don't see a Connect to my computer at work link is because you have not added your computers to your network properly.  They must all be added via the http://servername/connectcomputer process.

To correct this, you must unjoin them from the domain, change their names and rejoin --- please follow these steps:

The following needs to be done with the client machine:
1.  Log in with THAT machine's LOCAL administrator account.
2.  Unjoin the domain into a WORKGROUP
3.  Change the name of the computer
4.  Delete or rename the following directory C:\Program Files\Microsoft Windows Small Business Server\Clients
5.  Reboot

Then on the server, from the Server Management Console:
1.  Remove the client computers if it still shows in the Client Computer screen on the Server Management Console
2.  Add the client with it's NEW name using the Add Computer wizard

Then, go back to the client machine and join the domain by opening Internet Explorer and navigating to http://servername/connectcomputer

Jeff
TechSoEasy

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
metarushejAuthor Commented:
Jeff,

That worked and the solution is accepted.

For  my final 20 points, do you know how I can make a web app on server X accessible via companyweb on my SBS server.

John
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
John,

Please close out this question and post another.  Having two problems in the same thread doesn't allow others to learn from what we've discussed here.  If you don't have enough points, then you should either buy more or answer a few questions that you know the answer and become an expert.

Jeff
TechSoEasy
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
SBS

From novice to tech pro — start learning today.