USB Problem, RSM cannot manage library PhysicalDrive1. It encountered an unspecified error. This can be caused by a number of problems including..

Hi,
Everytime I boot my PC, I have an unknown USB device in Device Manager. I have no USB devices plugged in. I have uninstalled this device and reinstalled the chipset. In Event Viewer, I see "RSM cannot manage library PhysicalDrive1.  It encountered an unspecified error. This can be caused by a number of problems including, but not limited to, database corruption, failure communicating with the library, or insufficient system resources".

Source: Removable Storage
Event Id: 17

When I right click on the USB device on the bottom right of screen, I get a blue screen... stop 0XC2(0x40, 0x0, 0x870, 0x0) bad pool caller.

Any ideas?
LucGet1Asked:
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LucGet1Author Commented:
DELL Latitude d610.
LucGet1Author Commented:
..and windows 2000.
MarkCommented:
Can you go to the device manager and uninstall the usb ports. Then reinstall them through windows "find new hardware"
Also-->There are also alot of references to this event ID 17 here http://www.eventid.net/display.asp?eventid=17&eventno=855&source=Removable%20Storage%20Service&phase=1
 If any are particular to your situation post back here with the relevent info.
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LucGet1Author Commented:
I have uninstalled from Device Manager and reinstalled both from the dell website and windows update site..
MarkCommented:
What was the result of the reinstall
LucGet1Author Commented:
I had done all this before..situation remains the same..
Zuhir ElgmatiApplications and Systems AdministratorCommented:
Zuhir ElgmatiApplications and Systems AdministratorCommented:
solution*
Zuhir ElgmatiApplications and Systems AdministratorCommented:
sorry  sparkmaker i found that the link that i post it it's the same link you post it ... so i'm so sorry
LucGet1Author Commented:
the point is that there are no usb devices plugged into laptop...I have reinstalled the chipset in the hope it had something to with USB Root but situation remains unchanged..
MarkCommented:
Do you have any backup software installed on this laptop? If so it may be the cause of this error.
Also can you give us more info on this laptop model and any usb devices you may be using. Or any tpye of software for backup, or theat creates a virtual drive. This is sounding more like a buggy driver issue.

zuhairGmaty, no problem. I've done it myself a few times.
LucGet1Author Commented:
Model is stated above..DELL Latitude d610, Windows 2000. I use a usb keyboard and usb device..No backup software on PC.
LucGet1Author Commented:
I fixed the "unknown USB device" issue with the help of a colleague. We simply googled for the registry entry of this device
 VID_413C&PID_8103
and found a Dell Bluetooth Device. I installed the drivers and got rid of this issue.
Zuhir ElgmatiApplications and Systems AdministratorCommented:
nice to heard that ...
MarkCommented:
For clarification to others who may look at these posts later,by what procedure did you come to look for that reference--> VID_413C&PID_8103
as you hadn't mentioned it in previous posts.
I imagine the bluetooth usb device was a module that is plugged into the mainboard mini pci sockets under a cover.
LucGet1Author Commented:
Registry entry was located here, HKEY_LOCAL_MACHINE _> SYSTEM -> CurrentControlSet -> Enum -> USB -> VID_413C&PID_8103. This was listed as an unknown Device..
Yes Bluetooth is an internal device. Didn't know it was a usb device..
But I am getting a blue screen by ejecting/removing my Twinmos Mobile Disk III USB Stick.
*** STOP: 0xC2 (0x40, 0x0, 0x80000000, 0x0) BAD_POOL_CALLER
MarkCommented:
By what method are you ejecting it. Is there a --> Safely Remove Hardware -- icon in the systray to accomplish this?
LucGet1Author Commented:
Yes. By right clicking in the systray, clicking "Remove Safely"..
MarkCommented:
The stop error you posted looks like a driver problem. Did you have to install drivers for this device or was it automatically installed by XP. If by XP you may want to upgrade the drivers for this device with the manufacturers drivers.
LucGet1Author Commented:
I've stated above that I use Windows 2000.
MarkCommented:
Sorry, you actually stated it twice to my embarressment.
You may want to ask for a refund of your points since you have found and fixed the problem yourself, Info on how to do this is found here
http://www.experts-exchange.com/help.jsp#hi70
DarthModCommented:
PAQed with points refunded (250)

DarthMod
Community Support Moderator

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