troubleshooting Question

Outlook 2000 interferes with pdf mailing when outlook 2003 is installed

Avatar of Schuyler Kuhl
Schuyler Kuhl asked on
Outlook
15 Comments1 Solution260 ViewsLast Modified:
Greetings,

I find this quite strange.

Situation:

I have an win 2000 machine which I upgrade to xp.  Then I upgrade office from 2000 to 2003.  During this process it says that it is uninstalling office 2000 but it really does not remove any files.  Now everything seems to work properly with mail and other office applications in office 2003.

Then I use a program which creates a pdf file and attatches it to an e-mail message.  I use a program called pdf mailer which you print to and then it makes the file and attatches it.  However I also tried acrobat 6 standard just using the e-mail button with the same result.

What happens is that this process activates office 2000 and it starts to reinstall.  It either is allowed to install or it is canceled out but no matter which it keeps trying each time.

If it is allowed to reinstall then the machine goes back to outlook 2000 for mail and basically everything works but you lose the upgraded office.

Originally I just tried to remove office 2000 using add remove programs which didn't change anything.  I found a remover tool on microsoft.com but it doesn't work on xp.  Then I removed office 2000 using a third party uninstaller and that did work (apparently) but the e-mail functions in both of those pdf programs was broken and I was unable to fix it.

So on several machines I have just basically rolled back to office 2000. But this does not seem like the correct solution.

Basically my question is how can I get these pdf related programs to use the new outlook for mail.  On a machine where office 2000 was never installed everything workes normally and properly.

I will greatly appreciate any ideas, This is a tricky one.

Best regards and thanks,

Sky
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