Outlook 2000 interferes with pdf mailing when outlook 2003 is installed

Greetings,

I find this quite strange.

Situation:

I have an win 2000 machine which I upgrade to xp.  Then I upgrade office from 2000 to 2003.  During this process it says that it is uninstalling office 2000 but it really does not remove any files.  Now everything seems to work properly with mail and other office applications in office 2003.

Then I use a program which creates a pdf file and attatches it to an e-mail message.  I use a program called pdf mailer which you print to and then it makes the file and attatches it.  However I also tried acrobat 6 standard just using the e-mail button with the same result.

What happens is that this process activates office 2000 and it starts to reinstall.  It either is allowed to install or it is canceled out but no matter which it keeps trying each time.

If it is allowed to reinstall then the machine goes back to outlook 2000 for mail and basically everything works but you lose the upgraded office.

Originally I just tried to remove office 2000 using add remove programs which didn't change anything.  I found a remover tool on microsoft.com but it doesn't work on xp.  Then I removed office 2000 using a third party uninstaller and that did work (apparently) but the e-mail functions in both of those pdf programs was broken and I was unable to fix it.

So on several machines I have just basically rolled back to office 2000. But this does not seem like the correct solution.

Basically my question is how can I get these pdf related programs to use the new outlook for mail.  On a machine where office 2000 was never installed everything workes normally and properly.

I will greatly appreciate any ideas, This is a tricky one.

Best regards and thanks,

Sky
Schuyler KuhlAsked:
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WadskiIT DirectorCommented:
Hi there skykuhl,

Have you tried uninstalling and reinstalling the PDF Mailer program? This may correct the reg entries.

Wadski
war1Commented:
Greetings, skykuhl !

If the PDF programs were installed prior to upgrade of Outlook, then they are still pointing to Outlook 2000. You may need to change the options on the PDF programs or reinsall them.

If no joy, uninstall Outlook 2000 from Add/Remove Programs. Then use Windows Installer Cleanup Utility fto clean up the remaining bits.
http://support.microsoft.com/default.aspx?kbid=290301

Then look for Outlook 2000 in the registry and folders and delete them. (Back up your Outlook settings and emails first.)  Now install Outlook 2003.


Best wishes!
Schuyler KuhlAuthor Commented:
Unfortunatly I have pretty much done this.  How do you find every registry entry related to office 2000?

Actually there was a microsoft article about how to manually remove office 2000 but It has so many files and other things that have to be removed that I didn't want to do it.  

I have also looked for settings in both of the pdf programs and also reinstalled them.

When I did that it still tried to use outlook 2000 but since I had really removed it it just failed to work.  It didn't go to outlook 2003.

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war1Commented:
>> How do you find every registry entry related to office 2000?

Do a search for office, outlook, access, word (make sure you pick only MS word), and excel in registry.

>> Actually there was a microsoft article about how to manually remove office 2000 but It has so many files and other things that have to be removed that I didn't want to do it.  

You may have to go this route to get PDF working right.  Or reformat and reinstall the OS.
nomi17Commented:
If you have removed Office 2000, then I would recommend using this registry cleaner to remove any remnants of the app:

RegScrubXP
http://www.majorgeeks.com/download.php?det=2048

I use it everytime I uninstall programs to keep my registry tidy.

If you still run into the same problem, then you may need to uninstall Office 2003 and run the reg cleaner again, then do a clean install of Office 2003.

nomi17
Schuyler KuhlAuthor Commented:
Thanks for these Ideas,  Unfortunatly i have pretty much tried all of them.  I have cleaned the registry using an utility, removed and added both pdf programs, removed and added both versions of office and also manually removed the registry entries for office 2000.  Actually that was more of a butcher job than anything else because after I manually removed office 2000 It still tried to run for the pdf program but just failed and nothing happened.

This is a perplexing one.

Best regards,

Sky
war1Commented:
skykuhl,

>> Then I use a program which creates a pdf file and attatches it to an e-mail message.

Did you uninstall and reinstall this program to get the correct association for Outlook 2003?
Schuyler KuhlAuthor Commented:
Yes I uninstalled and reinstalled both acrobat 6.0 and pdfmailer.

I think that the main problem is that I cannot uninstall office 2000.  

Thanks.

Sky
nomi17Commented:
If you manually modified the registry then you may have removed entries necessary for the uninstallation of Office. 2000.  Try re-installing Office 2000 over the existing installation, and then do the uninstall through the Add/Remove Programs menu.

nomi17
Schuyler KuhlAuthor Commented:
I am at the point where I am back to office 2000 on this machine.  I will try removing it again and see what happens.
war1Commented:
To verify, you have used the Windows Installer cleanup utility to uninstall Outlook 2000?  It is very clean way of removing Outlook.
Schuyler KuhlAuthor Commented:
Yes I did but perhaps it was not in the correct order.

I will have to try that again.

Sky
Schuyler KuhlAuthor Commented:
Greetings,

I apologize but I forgot about this question.

I eventually solved this problem in this way.

1. remove office 2000.

2. Install office 2003.

3. Create a new profile and discard the old profile.  That eliminated the problem with pdf mailer.

I apologize for letting this question go.  Thank you for all your help.

Sky
war1Commented:
Sky,

If any of the comments above help you solve your problem, accept the comment that helped you. If you want to split amount several comments, click the Split Points link at the bottom of this page.
GranModCommented:
PAQed with points refunded (500)

GranMod
Community Support Moderator

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