Unable to login to GroupWise 7 to download POP3 account messages from Outlook

We have recently upgraded from GoupWise 6 to 7.  After the upgrade we are trying to get pop email from the GroupWise server into Outlook and we have also tried Eudora.  When we try in Outlook to set up the account information and test the settings, these are the results:
Establish network connection             Completed
Find outgoing mail server(SMTP)       Completed
Find incoming mail server(POP3)       Completed
Log onto incoming mail server           Failed
Send test e-mail                              Completed
On the Error tab of the test settings it says "Log onto mail server (POP3) ; Outlook could not connect to the incoming mail server (POP3).  The problem could be your SSL or port settings for the incoming server.  Verify your port and SSL settings under More Settings on the advanced tab."
Our incoming port is 110 and the box for SSL is not selected on the advanced tab.
We have checked the settings on GWIA and it is set to port 110 and no SSL.
The server was upgraded from Netware 6 to Netware 6.5 and service pack 3 a week before we upgraded to GroupWise 7.  
When we checked TCPCON, port 110 was not listening.
We were able to get mail from the server before the upgrade to GroupWise 7.
We also tried to use IMAP to get messages and that did not work.
In the properties of GWIA on the GroupWise tab, Port 110 is selected and SSL is disabled.  I have not found any other place to select the port number.  On the POP3/IMAP tab in GWIA, POP3 is selected with the default number of threads (10).
I'm afraid I'm just overlooking something.


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Hmmmmm......try exiting the GWIA and then reloading the NLM.

Also, be sure you have the right IP address for the GWIA. If it has multiple IP addresses, make sure its listening on the one you're using.
JornadaRangeAuthor Commented:
I've tried exiting and restarting GWIA, and rebooting the server.
I've tried resetting the user password, and doing repairs on the user and post office.
The GWIA, MTA, POA, and Internet agent are all  on the same server with the one IP address.
Is this access from the outside, through the Internet, or is it internal?  If it's internal, you should use the IMAP functionality that is now available in the POA, and not use GWIA.

If you must use POP instead of IMAP, then you have to use GWIA, and if your GWIA is not internal-only then you have to set up a loopback to the GWIA interface on the private network using the ROUTE.CFG file.

I say "if your GWIA is not internal-only" because, concievably, you could have a private-side GWIA just for POP/SMTP services on the local LAN, within your primary domain, and have a second GWIA in a secondary domain facing the Internet.
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With GW7, Evolution can access the POA directly as well, using the SOAP client interface...
JornadaRangeAuthor Commented:
The access is internal.
I enabled IMAP on the POA and was able to retrieve all of the mailboxes into Outlook.
I had left the POP account in Outllook and just added the IMAP account.  When Outlook tried to access from POP I got an error code of 0x80042108.  I deleted the POP account to get mail into the IMAP folder.
There are no firewalls on the computer running Outlook.  I stopped all of the Mcafee and Network Associates services on the Outlook computer, and unloaded McAfee from the server and tried to login to POP and it failed.
POP is only available through GWIA.  You have to be able to connect to GWIA on the "public" side to do POP/SMTP through GWIA, which is why to do POP/SMTP internally you have to set up a "loopback" to the public side via route.cfg.

The POA in GW7 can do (in addition to GroupWise client acces) MAPI, IMAP, SOAP and CAP (for calendars).  It does not do POP.
This is the TID referenced in the other Question: http://support.novell.com/cgi-bin/search/searchtid.cgi?10010997.htm

You want to "fool" GWIA into using your private IP, just for your "intranet" domain.  Same mechanism allows you to relay through a spam filter or antivirus, or through your ISP.
JornadaRangeAuthor Commented:
I set up the route.cfg file, and I was still not able to login to POP on the GroupWise server.  The test email generated by Outlook is delivered to the GroupWise account.  I still cannot download email from GroupWise into Outlook.
Are you pointing to the GWIA server in your POP/SMTP configuration?
Is it critical that you use POP instead of IMAP?  IMAP is much more efficient.
JornadaRangeAuthor Commented:
We have gone over the configuration files several times.  Everything looks right.
Since we are now able to use IMAP, we might just tell a few folks that object to IMAP that's all we got.

Thanks for the help in getting IMAP to work.
POP is such a clumsy protocol, I fail to understand why anyone would object to IMAP, but I guess it takes all kinds to make a world...

I suppose they don't like the message staying on the server 'til they delete it?

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