troubleshooting Question

Unable to login to GroupWise 7 to download POP3 account messages from Outlook

Avatar of JornadaRange
JornadaRange asked on
13 Comments1 Solution924 ViewsLast Modified:
We have recently upgraded from GoupWise 6 to 7.  After the upgrade we are trying to get pop email from the GroupWise server into Outlook and we have also tried Eudora.  When we try in Outlook to set up the account information and test the settings, these are the results:
Establish network connection             Completed
Find outgoing mail server(SMTP)       Completed
Find incoming mail server(POP3)       Completed
Log onto incoming mail server           Failed
Send test e-mail                              Completed
On the Error tab of the test settings it says "Log onto mail server (POP3) ; Outlook could not connect to the incoming mail server (POP3).  The problem could be your SSL or port settings for the incoming server.  Verify your port and SSL settings under More Settings on the advanced tab."
Our incoming port is 110 and the box for SSL is not selected on the advanced tab.
We have checked the settings on GWIA and it is set to port 110 and no SSL.
The server was upgraded from Netware 6 to Netware 6.5 and service pack 3 a week before we upgraded to GroupWise 7.  
When we checked TCPCON, port 110 was not listening.
We were able to get mail from the server before the upgrade to GroupWise 7.
We also tried to use IMAP to get messages and that did not work.
In the properties of GWIA on the GroupWise tab, Port 110 is selected and SSL is disabled.  I have not found any other place to select the port number.  On the POP3/IMAP tab in GWIA, POP3 is selected with the default number of threads (10).
I'm afraid I'm just overlooking something.



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