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Truncated PDF files as attachments

EddyGurge
EddyGurge asked
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Last Modified: 2008-02-01
Using Outlook 2003 & Exchange serer 2003. Sending pdf files as attachments.  They are being truncated, and cannot be opened in acrobat reader.  If I look at the before and after file in DOS EDIT, the last 252 lines of the file are missing (making an 11k file into a 9k file).  Other file types seem to be attaching/mailing just fine.  I hope I'm missing something easy here, help!
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Top Expert 2008

Commented:
Greetings, EddyGurge !

Some receiving email clients change PDF attachment.  As a work around, rename the file to .ABC.  Send the file.  At the receiving end, change the extension back to PDF.  Now does the file open properly in Acrobat Reader?

Best wishes!

Author

Commented:
The rename trick did not work.  The file was still truncated :*(

Author

Commented:
Oh, and sender and receiver are on the same Exchange server, both using outlook 2003.  This happens with me, and quite a few others as well.  Not sure if it happens to everyone yet.
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Top Expert 2008

Commented:
See if the problem is with the Exchange server.  Disable Exchange mode cache and see if full PDF attachment can be sent.

Author

Commented:
"Disable Exchange mode cache"

Hate to be stupid, but how do I do that?  Also, what problems might that cause with an active/production email server as far as the other users?
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Top Expert 2008

Commented:
To disable Exchange mode cache

   1. On the Tools menu, click E-Mail Accounts, click View or change existing e-mail accounts, and then click Next.
   2. In the Outlook processes e-mail for these accounts in the following order list, click the Exchange Server e-mail account, and then click Change.
   3. Under Microsoft Exchange Server, clear the Use Cached Exchange Mode check box.
   4. Exit and restart Outlook.

Here is some info on what Exchange Mode does for you
http://office.microsoft.com/en-us/assistance/HA011402591033.aspx

It also slows down your computer and sometimes cause the problem that you are having.

Author

Commented:
Ok, I thought you were talking about some feature on the server, not the Cached Exchange mode on the client.  My mistake.  I can try that on my machine tomorrow.  Is this test strictly for diagnostic purposes?  As a fix, this just would not help at all, as cached exch mode is necessary at this time.
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Top Expert 2008

Commented:
Disabling cache mode is done as a test. It can be temporary or permanent, depending on your setup.

Author

Commented:
I haven't had a chance to do that test yet, and will likely be opening another question as I can't seem to install SP1 or 2 on the exchange server.  That change may also fix this problem as well.

Author

Commented:
It appears that this is partially to blame on the program generating the PDFs, and on Outlook.  By changing the mail format to plain text, and enabling UUENCODEing for plain text messages, the attachments will go through unharmed.  What they are doing odd when creating these PDFs is a mystery to me, and why Outlook will truncate them, and Eudora woudln't, is also a mystery.
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Top Expert 2008

Commented:
EddyGurge, glad you can the PDF file. Ah, it is an Outlook HTML format issue again.

Author

Commented:
Again?

Just curious.
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Top Expert 2008

Commented:
EddyGurge,

There has been serveral problems with sending email in HTML format. The problem quickly disappears when format is changed to plain text or rich text.

Author

Commented:
Would you attribute this to a Microsoft failure to implement standards, or a standard that is not well thought out?
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Top Expert 2008
Commented:
This one is on us!
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Author

Commented:
And that is something we can both agree on.  Thanks for the chit chat, and help on the problem!
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Top Expert 2008

Commented:
You are welcome, EddyGurge!

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