Unable to change view of Inbox in Outlook 2003

Hello.  I am unable to change the view of my Inbox in Outlook.  If I change it to sort by recieved, it will immediately sort this way.  However, if you click on another folder (i.e. Drafts, Sent Mail, etc...) and then click back on Inbox it changes back to the previous view.  I have tried going into Customize Current View and changing and it does the same thing.  There are not any filters set.  It does the same thing if I uncheck Show in Groups.  As soon as you navigate away and go back it's sorted in groups again.  Does anyone know how to fix this?  Thank you.
JaminjAsked:
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p912sCommented:
Have you tried SCANPST.EXE? You'll find it in:

 C:\Program Files\Common Files\System\MSMAPI\1033

Close Outlook and make a copy of your PST file before proceeding...
JaminjAuthor Commented:
He isn't using a .pst file.  Other than his archive folders.  Unless Outlook 2003 has a pst file that I'm not aware of.
p912sCommented:
This is connected to Exchange?
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JaminjAuthor Commented:
Yes.  We are running Exchange 2003 SP2.
p912sCommented:
Does this happen with other users on the network? Is it possibly a Group Policy setting from IT? Are you in IT? Or have you contacted them?
JaminjAuthor Commented:
Hello.  It is not a Group Policy.  I am in IT.  The problem is only happening with one person.
p912sCommented:
My only othjer thought here would be to redo the office installation.

How to install or repair and reinstall Office 2003 programs and features
http://support.microsoft.com/kb/821593/en-us

How to understand the repair feature in Office 2003 and in Office XP
http://support.microsoft.com/kb/822238/en-us

Description of the differences between repair and reinstall in Office XP and 2003
http://support.microsoft.com/kb/298027/en-u

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