Jaminj
asked on
Unable to change view of Inbox in Outlook 2003
Hello. I am unable to change the view of my Inbox in Outlook. If I change it to sort by recieved, it will immediately sort this way. However, if you click on another folder (i.e. Drafts, Sent Mail, etc...) and then click back on Inbox it changes back to the previous view. I have tried going into Customize Current View and changing and it does the same thing. There are not any filters set. It does the same thing if I uncheck Show in Groups. As soon as you navigate away and go back it's sorted in groups again. Does anyone know how to fix this? Thank you.
ASKER
He isn't using a .pst file. Other than his archive folders. Unless Outlook 2003 has a pst file that I'm not aware of.
This is connected to Exchange?
ASKER
Yes. We are running Exchange 2003 SP2.
Does this happen with other users on the network? Is it possibly a Group Policy setting from IT? Are you in IT? Or have you contacted them?
ASKER
Hello. It is not a Group Policy. I am in IT. The problem is only happening with one person.
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C:\Program Files\Common Files\System\MSMAPI\1033
Close Outlook and make a copy of your PST file before proceeding...