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Print format/margins changes when opening e-mail & printing compared to forwarding e-mail & printing draft

thomasebellamy
on
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Last Modified: 2010-04-08
Using Outlook 03.  Occurs when a certain employee sends e-mails.  When sending an e-mail if we open the e-mail and print it, the e-mail looks fine.  As soon as I take his e-mail and forward it or reply the margins become very small to the point where only one (or less) word prints per line in the e-mail.  It also looks like this if I do a preview or "print layout".  The "web layout" view looks fine, but of course it doesn't print this way.
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Commented:
The original message no longer prints properly after it's been forwarded or replied too? Is that correct?

Commented:
Have you tried either of these?

1. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

2. Repaired the PST file with SCANPST.EXE?
   It's located in C:\Program Files\Common Files\System\MSMAPI\1033


Or patched the installation?

http://office.microsoft.com/en-us/officeupdate/default.aspx

Author

Commented:
That is correct.  Once the message has been forwarded or replied to the margins are forever wrong.

Commented:
Certainly sounds odd. Have you tried repairing or updating Outlook?

Author

Commented:
Looking at that now.

Commented:
Ok...

Author

Commented:
Detect and Repair didn't work.

It is odd.  For some reason once users get one of his emails and trys to reply or forward, it seems the margins are reset very small for the original message?

Author

Commented:
Actually it seems the right margin is set to 3.7" every time we try to forward/reply his e-mails.  I will try deleting his outlook user profile.
Commented:
This one is on us!
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Author

Commented:
Not yet.  Still working on it.
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