I have noticed some odd behavior with Contacts in Outlook 2003 and Exchange
2003, and I would appreciate any information or feedback.
We are currently in the process of migrating our 750+ users from a POP3
email system to Exchange 2003. All users are running Outlook 2003 with the
latest service packs and updates. We create the Exchange account and make
it the default, and all new mail is delivered to the user's Exchange
mailbox. We then close the POP3 Personal Folders and import the contents of
the user's pst file into the Exchange mailbox. Here's where the problem
Suppose a user named Bob, before Exchange, created a Contact with a fellow
internal employee's (named Sue) POP3 email address. We came along and
migrated Bob to Exchange and imported Bob's Contacts into his Exchange
mailbox. Now suppose we opened up the Sue Contact, deleted Sue's POP3 email
address, and manually typed her Exchange email address. OR suppose we
opened up the Sue Contact, deleted Sue's POP3 email address, and selected
Sue's Exchange email address from the Global Address List.
Suppose Bob wanted to forward an email to Sue, so he chose Sue's name from
his Contacts folder. He clicked Send, but the email remained in his Outbox.
In addition, he got a Send/Receive error message that says:
"Task 'POP3 Account - Sending' reported error (0x80070057): 'Could not
complete the operation. One or more parameter values are not valid.'"
So far, the only way we've found to correct the problem is to completely
remove the Sue Contact, select Sue's name in the Global Address List,
right-click on it and choose 'Add to Contacts.'
We would definitely like all email to be sent from a user's Exchange
account. The Send/Receive is only necessary to receive email sent to a
user's former POP3 email address. The problem is magnified when the user
has created Rules based on their Contacts. If Bob has created a Rule to
move all incoming mail from Sue to a specific folder, the Rule will not work
until I delete and recreate the Contact as mentioned above.
This sounds like an issue related to the way Outlook initially creates
Contacts. Does Outlook flag a Contact as containing SMTP, EX, etc address
information, and that flag remains even after the contents of the email
address has changed?
Thank you very much for your time and assistance with this matter. Let me
know if you have questions or need any additional information. Thanks