troubleshooting Question

"Task 'POP3 Account - Sending' reported error (0x80070057): 'Could not complete the operation. One or more parameter values are not valid.'"

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jagamesa asked on
Outlook
3 Comments1 Solution19318 ViewsLast Modified:
I have noticed some odd behavior with Contacts in Outlook 2003 and Exchange  
 
2003, and I would appreciate any information or feedback.  
 
We are currently in the process of migrating our 750+ users from a POP3  
 
email system to Exchange 2003.  All users are running Outlook 2003 with the  
 
latest service packs and updates.  We create the Exchange account and make  
 
it the default, and all new mail is delivered to the user's Exchange  
 
mailbox.  We then close the POP3 Personal Folders and import the contents of  
 
the user's pst file into the Exchange mailbox.  Here's where the problem  
 
arises.  
 
Suppose a user named Bob, before Exchange, created a Contact with a fellow  
 
internal employee's (named Sue) POP3 email address.  We came along and  
 
migrated Bob to Exchange and imported Bob's Contacts into his Exchange  
 
mailbox.  Now suppose we opened up the Sue Contact, deleted Sue's POP3 email  
 
address, and manually typed her Exchange email address.  OR suppose we  
 
opened up the Sue Contact, deleted Sue's POP3 email address, and selected  
 
Sue's Exchange email address from the Global Address List.  
 
Suppose Bob wanted to forward an email to Sue, so he chose Sue's name from  
 
his Contacts folder.  He clicked Send, but the email remained in his Outbox.  
 
In addition, he got a Send/Receive error message that says:  
 
"Task 'POP3 Account - Sending' reported error (0x80070057): 'Could not  
 
complete the operation.  One or more parameter values are not valid.'"  
 
So far, the only way we've found to correct the problem is to completely  
 
remove the Sue Contact, select Sue's name in the Global Address List,  
 
right-click on it and choose 'Add to Contacts.'  
 
We would definitely like all email to be sent from a user's Exchange  
 
account.  The Send/Receive is only necessary to receive email sent to a  
 
user's former POP3 email address.  The problem is magnified when the user  
 
has created Rules based on their Contacts.  If Bob has created a Rule to  
 
move all incoming mail from Sue to a specific folder, the Rule will not work  
 
until I delete and recreate the Contact as mentioned above.  
 
This sounds like an issue related to the way Outlook initially creates  
 
Contacts.  Does Outlook flag a Contact as containing SMTP, EX, etc address  
 
information, and that flag remains even after the contents of the email  
 
address has changed?  
 
Thank you very much for your time and assistance with this matter.  Let me  
 
know if you have questions or need any additional information.  Thanks  
 
again!

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