troubleshooting Question

Averatec 3225 Laptop Spontaneous Reboots after Standby or Hibernate

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CaptainBukko asked on
Windows XP
4 Comments1 Solution1644 ViewsLast Modified:
I just recently bought a Averatec 3225 Laptop off of eBay. I'm having one major problem with it and I've searched all over these forums and others for a solution. I'll describe the problem and what I've tried so that other's can recomend solution or try those listed here. Thanks for the help.

The laptop has almost nothing installed aside from Windows XP Home (from the recovery disc). I boot up just fine and then at some point I might close the lid which automatically suspends the laptop. When I open it up again and press the power button it wakes up. After that it will always reboot sometimes 10 seconds after, sometimes 5 minutes after but it always will reset. I can be doing anything browsing the web, in my computer, or whatever so I don't think its a program issue but either a Windows XP or hardware issue. When it boots back up there is always a Windows Error Report ready to submit but it doesn't offer any help.  The problem also happens if I put the laptop into Hibernate mode and then wake it back up.

Here's what I've tried and the results.

Disabling every piece of hardware in Windows Device Manager that is disablable - no change
Changing the function of the power button to choose what happens - no change
Uninstalling PowerDVD - no change
Installing most recent drivers from Averatec's site - no change
Elevating back of laptop to provide adequate airflow - no change
AMD PowerNow drivers and Dashboard - no change
Memory test with memtest86 for 6+ hours, no errors
Complete Virus Scan with Norton AV and updated definitions
Complete Spyware scan with AdAware
Complete Scandisk scan
Complete Registry Scan with Registry Mechanic

Yea I've tried a factory restore a couple of times now. It seems to work for a while (a few hours) after the restore and then it gets flaky again. I'm thinking it may be related to some of the Windows Updates but I haven't been able to single out which one.
I've also tried getting all new drivers for everything I can find from the chipset manufacturer rather than directly from Averatec's website. Found WLAN, LAN, Sound, Video, and VIA Chipset drivers but nothing helped.

Installing XP Pro didn't solve the problem. I did however recieve a new error code but it only happened once. The BcCode I have been getting all along (the error code that comes up when it wants you to send the error report to Microsoft) 1000008e which is a generic kernel fault. Today I got 0000024 which is an NTFS file system fault. But like I said, it only happened once so I don't think its an issue. Just for the record when I look for system errors in the event viewer I always get error code 1003 which is very generic so doesn't help either. Anyway just thought I'd throw that in incase that might clue someone in to the problem.

I opened up the case. It was very clean inside, not a speck of dust. I pulled out the RAM cleaned the contacts and reseated it. I pulled the heatsink off the processor and cleaned off all the old thermal grease and replaced it with new. I don't think its an overheating problem, the fan doesn't regularly stay on for long periods of time. I also reran a bootable memory test for 6 hours with no errors or system restarts so again I don't think heat or RAM is the issue.

So I'm left with a few options I think.
1) CPU hardware/driver issue
2) Video card hardware/driver issue
3) Unknown Windows Standby Bug
4) IDE Controller Issue
5) ???

I know this is a complicated issue. I've been working on it for about a week now with no success. I am very knowledgable about computers and even worked as a computer repairman for a while. I don't have any extra hardware (processor, RAM, or hard-drive) around to swap out and try so that's not really an option. Please let me know if you can think of anything else to try.
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