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Exchange Server 2003 question - System Manager -> First Storage Group -> Mailbox Store -> Mailboxes issue -> one user has 300+ emails, trying to retrieve emails (Outlook claims no email) - how?

hawkeyex
hawkeyex asked
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Last Modified: 2013-12-03
We have a user that has not been able to receive her email, and I checked the System Manager - First Storage Group - Mailbox Store - Mailboxes and checked the very specific user and we discovered that she has over 300 mail sitting there. She has Outlook 2003, and we are trying to figure out how to fix this.

What's the best possible solution to this problem?

David
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Darn you, Sembee!  Although it's nice to know that *great* minds think alike (or something)... :)

Author

Commented:
*snicker* - That's what you get for getting answers right off the bat (that is, for both chumplet and Sembee)

I did check OWA, and the mail is not there. What's the next step?

David
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Commented:
Are you sure there are new messages in there?
Are you sure that there hasn't been a view set either in OWA or Outlook to hide the messages?
If you send an email to the user, does the item count increase?

Otherwise, see if you can exmerge them out... this is sounding like a corrupt mailbox.

Simon.

Commented:
Can you send an email message from that mailbox?  If so, can that person reply?  Does the reply bounce at all?  Can the email recipient verify that the "sending mail account" (the problem one) looks properly configured?  Correct email address, etc?

Author

Commented:
Yes, there are new messages (at last count 113 messages in that mailbox), OWA and Outlook does not have the view set to outlook, and yes, when an email is sent to user, the count increase.

And that brings to my next question: How do I exmerge it out and reimport it back? Is there a documentation with that?

I can send e-mail via Outlook, and we retrieved it (tested via mailbox->Gmail account) I can reply, but it does not appear on the Outlook inbo. We have verified that the e-mail that was sent out looks correct. At first we thought it was a "dash" related issue (ddw-osborne@domain.com) but we decided it followed the RFC requirement, and also we did an independent testing on another Exchange server and an a test user with a dash was able to retrieve the e-mail.

Hope this information helps you :)

Commented:
Could it be that the message count you are reading are in her deleted items.  Or another folder other than the inbox.  Messages in all folders account for this message total.  

Commented:
Download ExMerge here...

http://www.microsoft.com/downloads/details.aspx?FamilyID=429163EC-DCDF-47DC-96DA-1C12D67327D5&displaylang=en

...then run it on the Exchange Server (usually works best) and follow the wizard.  You'll just want to suck the data from the mailbox to a .pst file.  Once you've done that, you can open the .pst file within Outlook and verify the data is there.  Then blow away that mailbox, recreate it, make sure everything is working, and move the data back into Outlook.  Once you have the .pst file, you don't *really* need to use ExMerge to move the data back, but you can if you like.

Chumplet

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