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Exchange 2003 & OWA - Messages disappearing from Inbox when read

smconsult asked
Last Modified: 2012-05-05
Good morning.  We are running a newly installed Exchange 2003 server.  We've installed OWA for our remote users.  Everything is working very well, with one exception.  We have one user who can see all of his e-mail when using Outlook, but when he connects with OWA, all of his messages in the Inbox will disappear once they've been marked as read.  The messages are still there if he goes back and connects with Outlook.

He does not have any rules enables, and there doesn't seem to be any "View" setting in OWA.  (At least none that I can find.)

He's the only user that's having this problem, so it sure seems like it's a user setting... somewhere.

Thanks for reading, and looking forward to any thoughts on this.

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A brower issue, perhaps?  Can he try OWA from a different browser or computer?

How is his outlook setup? If he is using POP3 make sure to select the option "Leave messages in the server",
otherwise, everything will be pulled from the server to his workstation; thus, causing this issue.
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Simon, that was it.  Many thanks!


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