Can't see printer in Terminal Services session

I have a customer who is using TS in China to connect to his SBS2003 server in the UK. It's a bit slow, but it works ok.

He has several printers installed on his workstation out there. All but one of them show up in his Terminal Services session. The one that doesn't show up is the one that he wants to use. It's a Panasonic KX-FLB758CN, a chinese model.

Should TS automatically inherit all printers from the local pc? Or will it only do so if the printer model is one that the server recognises.

Ian
ipendleburyAsked:
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blohrerCommented:
Printers will only appear in terminal services for printers on the client machines when the server has drivers installed for that printer.

It sounds like your terminal server is missing drivers for the panisonic printer.  Try installing the drivers on the server and have the client reconnect.

Bill
fruhjCommented:
TS only works with printers that have windows 2003 support.
This is a bit of a pain, since many consumer models only come with XP drivers.

We had a similar issue to yours, but ours was with a multi function HP.

Worst yet is that tricks you'd think you could use don't work - you can't share the printer on the client then link to it on the server, because the server still doesn't have a driver for it.

One possible solution might be to use a compatible printer driver on the client if one exists - I looked up the panasonic and it's a multi function machine - The page is in Chineese so I don't know much about the  printer.  Perhaps your China contact can experiment and see if the printer would print using the hp laserjet 2 driver - most (but not all) printers emulate the early HP standard, since it was so common.

If that works then just have the client setup an extra printer using the HP driver to that port (LPT1?) when the Terminal Services session starts up, the Panasonic still won't be recognised, but the new "HP" will and he or she can print to that.

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fruhjCommented:
Sorry Bill - we must have been typing replies at the same time - didn't mean to hijack your thread.
ipendleburyAuthor Commented:
Well I think between the two of you I've got my answer. I'll try and get the the client to try that HP driver. It's just a bit awkward because not only is he chinese, he's also not very computer literate.

Thanks for your help.
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