troubleshooting Question

NBX email Offsite Notification is failing

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arlgroup asked on
Voice Over IP
6 Comments1 Solution1053 ViewsLast Modified:
Over the last few days when a voice message is left instead of receiving the wav file my users receive the following message:
Unable to provide attachment. Probably the NBX subscribers mailbox was locked or there are multiple messages.

I've rebooted my NBX and this is the entire contents of the NBoss log file
NBX LOGGING FACILITY LOG FILE                                                                                                                        
Software Version: R4_0_27, Sep 12 2002                                                                                                              
0217:210356 Logfile Created
                                                                                                                         
0217:210356 DBI            E m_LoadDialPlan: device list 278 (0x3938318) or member 372 (0x0) not found                                              
0217:210356 DBI            E m_LoadDialPlan: device list 278 (0x3938318) or member 373 (0x0) not found                                              
0217:210438 NBSetBus122    W 122 : deferring hungGroupLogged message                                                                                
0217:210438 NBSetBus137    W 137 : deferring hungGroupLogged message                                                                                
0217:210438 NBSetBus147    W 147 : deferring hungGroupLogged message                                                                                
0217:210438 NBSetBus125    W 125 : deferring hungGroupLogged message                                                                                
0217:210525 Bitmail        W Initialized Bitmail.                                                                                                    
0217:210525 Bitmail        W Bitmail Sender task has started. Ready.            

Prior to the reboot these are the contents of the NBoss log from the time I first noted the failure to the reboot

0214:111047 Router         E Extension Profile is Null for Extension=148                                                                            
0214:142403 VoiceMail0     W mbox_login: login(uid333) failed                                                                                        
0216:095847 Router         E Routing algorithm failed for inDigits=0 RouteId=4                                                                      
0217:150914 Router         E Extension Profile is Null for Extension=100                                                                            
0217:150924 Router         E Extension Profile is Null for Extension=100                                                                            
0217:151811 Router         E Routing algorithm failed for inDigits=97035472522 RouteId=1                                                            
0217:151818 Router         E Routing algorithm failed for inDigits=97035472522 RouteId=1                                                            
0217:152601 Router         E Routing algorithm failed for inDigits=97035472522 RouteId=1                                                            
0217:155410 Router         E Extension Profile is Null for Extension=100                                                                            
0217:164051 VoiceMail0     W mbox_login: 114: verify_passcode: got status -1                                                                        
0217:164813 Bitmail        W Received msg. Send the outgoing mail queue now.            

Thanks for your help,
Hugh
ASKER CERTIFIED SOLUTION
jfrady

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