troubleshooting Question

Former Employee account

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kevinfo1Flag for United States of America asked on
Exchange
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I have a former employee who I need to gain access to his email account for some upcoming meetings this person had with clients. I tried to change his password in Active Directory and I could login fine, and I could open Outlook fine but when I tried to open his folders I gt the following message:

Attempt to log on to Micrsosft Exchange Server Computer has Failed"

I can ping both the exchange server name and IP Address. Any ideas on how I can get in?
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