troubleshooting Question

Network Print Server and Presentation Server 4.0

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techbo asked on
Citrix
8 Comments1 Solution1321 ViewsLast Modified:
PS4.0 Running on W2K3 SP1
PN 9.1 running on XP SP1
Windows 2000 Print server

Having an issue, but wanted confirmation of suspicions before I embark on the resolution.

Users get printers mapped via logon script when they logon to XP.  Printers are on a Networked print server, not necessarily in the same subnet as the user machines.

Users have problems printing to certain printers.  The printer is mapped, and is brought successfully into the published app, but when printing for example in a published Office App, Windows complains that there are no printers available, and suggests sweetly that I install one if I want to go any further.  I can see the printer when I hit Ctrl+P.

I am not running any printer policies, and although I have imported the Print Server into PS4.0 I am not explicitly connecting them to the sessions.

Only happens to some users, and only some printers.  If I change the user to connect directly to the printer, and not via the Print Server, the problem resolves itself.

Would I be right in assuming this is to do with mismatched driver versions between the PS4.0 servers and the Print server/Client?

Would I also be right in saying that if I were to delete the driver in question from the PS4.0 servers then Citrix would automatically define it as a Citrix Universal Printer?  This certainly happens with printers that I know the drivers aren't on the PS4.0 servers.  Printing works fine with these.

TIA
ASKER CERTIFIED SOLUTION
mgcIT

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