We help IT Professionals succeed at work.

Exchange 2000 / Outlook 2000 user account corrupted - how do backup, delete and add back in clean?

GarnetSecure
GarnetSecure asked
on
320 Views
Last Modified: 2012-05-05
Hi everyone,

Exchange 2000 server up to date on patches. Problem with one user with Outlook 2000 and also a Treo 650 using Palm software. When his Outlook or Treo connects to the server, the STORE.EXE service goes nuts running at 95-99%. I turned on logging in Exchange and see that his account keeps trying to update the structure of the Public Contacts folder. He is of course denied but the server keeps retrying his update, denying it, retrying and so on. It brings the server to its knees.

User gets validated fine:
DOMAIN\User was validated as DOMAIN\User  and logged on to the Public Folder Store "First Storage Group\Public Folder Store (EXchgServer)".

Then when his update request hits the server get an error in Application Log : under Access Control and Error 1030
user@domain.com failed an operation on folder /O=DOMAIN/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=COMPANY CONTACTSAAF2B662417037ACBBE8A39C5DB18657003E8D on database "First Storage Group\Public Folder Store (EXchgServer)" because the user did not have the following access rights:
'Delete' 'Read Property' 'Write Property' 'Create Message' 'View Item' 'Create Subfolder' 'Write Security Descriptor' 'Write Owner' 'Read Security Descriptor' 'Contact'

Then we get
User created a new restricted view on folder Contacts on database "First Storage Group\Mailbox Store (CONSTRUCT2)".


So, it looks to me like something in his user setup or his account is corrupted and I want to clean him up. I don't know why his setup is trying to update the structure of the Public Contacts folder. Can I backup his Outlook info to PST files, delete his Exchange account, recreate his account and Import in his Outlook info to clean him up? Or is there a better way to get the problem solved?

Thanks, John
Comment
Watch Question

Author

Commented:
Other users occasionally get the same Access Control error 1030 and 1235 but it looks like it is just when they pickup a new email from a public folder and the MS support says that is standard and not to worry about (or is it?).

When this occurs, it is a once and done item, it does not keep looping like for the problem user.

Thanks, John
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
So from these errors you believe that it is a problem with the Outlook account and not in his Exchange account or settings?

The client is remote from me and I will be heading back up there tomorrow. I'll give it a shot.

Thanks, John

Author

Commented:
Problem solved, was related to your help so points awarded - THANKS! Was something in Contacts folder that was corrupted so it was screwing up the Exchange server whenever it tried to sync up with the server.

Thanks, John

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.