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Acrobat Reader 6.0 brings up a splash screen but will not open

knoxtntech
knoxtntech asked
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Last Modified: 2006-11-18
User complained that he could no longer open PDF files. I checked his computer out and he had Acrobat Reader v6.0 and Acrobat 6.0 Standard installed with 6.02 update. I uninstalled all of the applications and rebooted. After reboot, I installed Acrobat Reader v6.0 onto the computer while logged on with his profile (he has full administrator rights on the local laptop). If I shift+right-click on an adobe document (PDF) and use the "RunAs" feature and enter the primary administrator account credentials, it will open the PDF document with no problem but if I try to open "any" PDF document or just the program itself normally, it only opens to the Acrobat splash screen and hangs there and will go no further.

I have loaded Adaware SE Pro and updated its definitions, scanned and cleaned. I've also loaded Spybot Search and Destroy, updated it and scanned with it also. I have cleaned out everything that each program has found, rebooted and still can't open the Acrobat program normally. Please assist.
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Hello Knoxtntech,

I believe this has been asked before at EE. Please have a look here:

https://www.experts-exchange.com/Applications/Q_20891642.html

Thanks and Good Luck!
Also, look for the following registry key and give users, FULL control:

HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Acrobat Reader

Another thing you might want to try is to clear all the temp files in the profile, or to give the user a new profile all together. If the user is a local user, simply delete his profile and re log him on, this would create his fresh profile.

Author

Commented:
I have adjusted the permissions in the registry key that you specified and there is no change. He is still only getting the splash screen when he attempts to open an Adobe PDF document.

Editing his profile may be a little bit trickier since everyone here has roaming profiles. These people all depend heavily on their roaming profiles. I am going to take another stab at resolving this issue this morning. I'll try tinkering with his profile to see if that helps. I'll report back and let you know the result.

Regards,
KnoxTNTech
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Author

Commented:
I uninstalled Adobe Acrobat Reader 6.01, rebooted and then installed Adobe Acrobat Reader v7.07. On the very first attempt at opening the program, it opened to a "EULA" page and I accepted, then it continued to load the document. I closed out the program and opened the users email (Outlook 2003) and found an email which had a PDF document attached. I tried opening this attached PDF document and Adobe would "not" launch, not even a splash screen. If I look in task manager, there is an instance of the program executable (AcroRd32.exe) running and if I try executing the program or opening other PDF documents, there is an instance of the program running for each that I try to launch. If I right click on the program shortcut and use "RunAs" and then enter the Administrator credentials, it will launch with absolutely no problem at all. It would be nice to know what is actually causing this but I need a solution to this issue.

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