troubleshooting Question

Sending Email w/ AOL Connection

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mblanco2000 asked on
Outlook
7 Comments1 Solution246 ViewsLast Modified:
One of our home officed employees has AOL.  He will connect to AOL then fire up Outlook and recieve his email and send email.  When sending regular emails (just text) everything seems to be working just dandy.  When you try to attach a file that is say 1 MB or higher it will start to send it then outlook will crap on itself and give an error like "Unknown error if this continues please see administrator"  I do not have the computer in front of me to be exact on that piece.

We use Go Daddy for hosting of our email.  So the outgoing SMTP server is smtpout.secureserver.net and as I have said previously it works great on regular emails from his home.  I have broadband and use the same smtp server and I can send large files all day long.

When I searched go daddy to see the max size an email can be I got the following response:
"Check the size of your message. The maximum message size for our SMTP service is 25MB. Most ISP’s message size limit for their SMTP service is much, much smaller, usually 5 or 6 MB. A larger message size allows you to send larger files to your recipients."

I understand that sending a large email over dial up is painstaking but why would I be getting the error.  Would it be an AOL issue or....?

MB
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