troubleshooting Question

Outlook Windows Shakes

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mtlclint asked on
Software
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I have a customer with a Toshiba Tecra Laptop running Window XP Pro and Office 2003 Standard Edition.  Sometimes in Outlook the window will shake and he is unable to read his email.  If he minimizes the windows it stops, but when that window is up again it might shake it might not.  I went to try and fix it, but they could not show me what was happening.  It would not happen.  

He was just down in Mexico I think and it only started after he got back from there.  He has no viruses or Spyware.  Any Ideas?

Thanks
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